Ticket Representative

POSITION SUMMARY:

Ticket Representatives assist with daily ticket operations at BayCare Ballpark. This includes processing ticket requests at walk-up windows and over the phone. Candidates must be willing to work event-based hours including nights, weekends, and holidays as the ballpark’s schedule requires.

This is a part-time, on-site position at the BayCare Ballpark in Clearwater, FL.

JOB DUTIES & RESPONSIBILITES:

• Perform as a ticket sales representative for ticketed events at BayCare Ballpark for current and upcoming events using a computer-based sales system (ProVenue)
• Assist in the daily operations of the Ticket Office; including mailings, answering phones, filing orders and other duties as assigned.
• Help in resolving customer ticketing issues.
• Communicate effectively with fellow co-workers and guests.
• Performs associated administrative or clerical tasks, which may include special projects, correspondence, and/or program related activities.
• Performs miscellaneous job-related duties as assigned.

SKILLS & QUALIFICATIONS:

• Knowledge of cash management principles and/or procedures.
• Knowledge of planning and scheduling techniques.
• Skill in the use of personal computers and related software applications.
• Ability to communicate effectively, both orally and in writing.
• Strong interpersonal skills, flexibility, and customer service orientation.
• Knowledge of ticket office workflow patterns and associated staffing requirements.
• Ability to handle a flexible work schedule, to include some evenings and weekends.
• Ability to operate a computerized ticketing system.
• Knowledge of automated events seating charts.
• Ability to make administrative/procedural decisions and judgments.
• Ability to investigate and analyze information and draw conclusions.