Terminal Manager

Description:

A Terminal Manager in transportation oversees all daily operations of a freight terminal, ensuring efficiency, safety, compliance, and profitability while leading staff and coordinating with internal and external partners

Role Overview

Terminal Managers are responsible for the end-to-end operation of a transportation facility — such as a freight hub, LTL/TL dispatch center, intermodal ramp, or truck yard — including inbound/outbound freight handling, dock assignments, loading/unloading, storage, and vehicle movements. They ensure service quality, safety, and cost control, and act as the primary point of contact for operational issues and client relations.

Key Responsibilities

- Operational Management : Direct daily terminal activities, including dock receiving, load planning, dispatch, delivery, and trailer management - Staff Leadership : Hire, schedule, train, and evaluate dock supervisors, dispatchers, drivers, and other terminal staff; manage performance and discipline - Safety & Compliance : Enforce DOT, OSHA, and company safety policies; oversee driver hours of service, vehicle maintenance, hazmat handling, and facility safety - Financial Oversight : Manage terminal P&L, controlling labor, fuel, equipment, and overhead costs while meeting service targets - Performance Monitoring : Track KPIs such as on-time pickup/delivery, freight accuracy, claims ratio, and cost per hundredweight - Customer Service : Resolve service issues, handle client inquiries, and maintain positive relationships - Process Improvement : Develop operational plans, implement procedures, and analyze data to identify efficiency gains - Facility & Equipment : Oversee maintenance of terminal buildings, equipment, and vehicles to ensure readiness Requirements:

Qualifications

- Experience : 5–12+ years in transportation, logistics, or terminal operations, with at least 2 years in a supervisory role - Education : Bachelor’s degree in logistics, transportation, supply chain, business administration, or related field preferred - Skills : Leadership, operational planning, budget management, safety compliance, customer service, and proficiency in transportation management systems (TMS) and office software

Skills & Attributes

- Strong leadership and team management abilities - Ability to prioritize and manage multiple tasks under pressure - Excellent communication and interpersonal skills - Analytical mindset for performance improvement - Knowledge of regulatory requirements and industry standards