Telesales Manager

Telesales Manager

Leodis Coffee Ltd | Leeds

Salary: £32,000 – £36,000 per annum (OTE 42k-46k with bonus)

For the love of coffee. For the love of sales.

At Leodis Coffee, we're passionate about great coffee, brilliant customer relationships and doing things a little differently.

We're an ambitious, independently owned coffee roastery based in Leeds, and we're looking for an energetic, commercially minded Telesales Manager to lead and develop our growing outbound sales team.

This is an exciting opportunity for someone who loves sales, thrives on targets and knows how to get the best out of people. You'll take ownership of our telesales operation, leading a small but growing team, developing new business opportunities and helping drive the next stage of our company's growth.

We're looking for a hands-on leader who leads by example. Someone who isn't afraid to pick up the phone, demonstrate great sales techniques, coach their team and take responsibility for results.

You'll bring fresh ideas, commercial awareness and a modern approach to sales, combining traditional outbound prospecting with LinkedIn, social media and other digital platforms to identify, engage and convert new customers.

The Role

Leadership & Team Development

• Lead, motivate and develop a small but growing team of telesales executives and appointment setters.
• Lead from the front, setting the standard through your own sales activity, attitude and performance.
• Build a positive, accountable and high-performing sales culture where targets, teamwork and personal development go hand in hand.
• Deliver regular one-to-one coaching, call reviews and team training to improve performance and confidence.
• Set clear individual and team objectives, monitor progress and take ownership of achieving results.
• Identify talent, support development and help shape the future structure of the sales team.

Sales Strategy & Business Development

• Take ownership of the outbound sales strategy, ensuring a consistent flow of quality new business opportunities.
• Develop effective prospecting strategies to identify and engage potential wholesale coffee customers.
• Drive appointment generation, pipeline development and conversion opportunities.
• Identify new markets, customer segments and commercial opportunities to support business growth.
• Work closely with the wider sales team to ensure a joined-up approach to lead generation and customer acquisition.
• Continuously review and improve sales scripts, messaging and processes to maximise conversion rates.

Digital Sales & Marketing

• Be confident using LinkedIn as a business development tool, identifying decision-makers, building connections and generating new opportunities.
• Use social media and digital platforms creatively to increase brand awareness, engage potential customers and support lead generation.
• Understand how modern buyers research suppliers and develop ways to engage them beyond traditional cold calling.
• Work alongside the marketing team to align sales activity with campaigns, promotions and wider business objectives.
• Encourage the team to use digital prospecting and social selling techniques to complement their outbound calling activity.

Performance, Reporting & Commercial Awareness

• Manage and analyse sales performance using Salesforce, ensuring accurate CRM records and effective pipeline management.
• Monitor key performance indicators, including calls made, conversations, appointments booked, opportunities generated and sales conversion.
• Use data and reporting to identify trends, highlight underperformance and uncover opportunities for improvement.
• Produce regular sales performance reports and forecasts for senior management.
• Understand the commercial value of new business, customer lifetime value, margins and profitability.
• Make informed decisions that balance sales volume with quality, conversion and long-term customer value.

What We're Looking For

We're looking for more than someone who can manage a team. We want a natural sales leader with the commercial instinct, personality and drive to make things happen.

You'll ideally have:

• Proven experience managing or supervising a telesales, appointment-setting, outbound sales or inside sales team.
• A successful track record of achieving sales targets and improving team performance.
• A hands-on management style with the confidence and ability to lead by example.
• Strong commercial awareness and an understanding of what drives profitable business growth.
• Excellent communication, influencing and relationship-building skills.
• Confidence using Salesforce or similar CRM platforms.
• Good analytical skills and the ability to turn performance data into meaningful action.
• Practical experience using LinkedIn and social media for business development, networking or lead generation.
• A creative and proactive approach to finding new customers and opening doors.
• The ability to motivate people, manage performance and bring out the best in a team.
• Resilience, ambition and a genuine desire to succeed.

Experience within B2B sales, wholesale, hospitality, foodservice, coffee or the wider FMCG sector would be advantageous, although we're more interested in finding the right person with the right attitude and commercial mindset.

What You'll Bring to Leodis

• Energy, enthusiasm and a genuine passion for sales.
• The confidence to challenge the status quo and bring fresh ideas.
• A natural ability to inspire, motivate and develop others.
• A balance of strategic thinking and hands-on execution.
• The ambition to grow alongside an expanding independent business.
• A sense of humour and the ability to enjoy what you do!

Why Join Leodis Coffee?

We're a growing, independent Leeds coffee business with big ambitions and a genuine passion for what we do.

You'll have the opportunity to make a real difference, shape our sales operation and play an important role in our future growth.

You'll benefit from:

• A competitive basic salary with performance-related earning potential.
• The opportunity to develop and grow a sales team.
• A key role within an ambitious and expanding business.
• The opportunity to influence sales strategy and business development.
• A friendly, supportive and energetic working environment.
• The chance to work with a business that genuinely loves what it does.

Ready to Lead the Next Chapter?

If you're a driven sales professional who knows how to build relationships, develop people and turn opportunities into results, we'd love to hear from you.

Bring your ambition, bring your ideas and help us take Leodis Coffee to the next level.

Leodis Coffee – For the love of coffee.

Pay: £32,000.00-£36,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay

Work Location: In person