Telesales Executive/Inside sales

Job Summary

Craft Interactive Technologies is looking for a confident, proactive and target-oriented Telesales Representative to promote the company's ERP solutions, generate qualified leads and support business development through outbound calling.

The candidate will be responsible for reaching prospective customers, understanding their business needs, introducing suitable ERP solutions and maintaining consistent follow-ups to convert potential leads into sales opportunities. The role requires excellent communication skills, a persuasive approach and the ability to achieve daily calling and lead generation targets.

Key Responsibilities

• Conduct 50–60 outbound calls daily to prospective and existing customers.
• Identify potential business customers and understand their operational requirements.
• Introduce and promote the company's ERP solutions, including CRM, HRMS, Accounts, Trading and Manufacturing modules.
• Communicate product features, benefits and relevant solutions based on customer requirements.
• Generate, qualify and maintain a pipeline of potential leads.
• Follow up with prospects regularly to develop and progress sales opportunities.
• Handle initial customer inquiries, objections and product-related questions professionally.
• Coordinate with the sales team to arrange product demonstrations and further discussions with qualified prospects.
• Maintain accurate customer details, call records, lead status and follow-up activities in the CRM system.
• Prepare quotations and maintain relevant sales documentation when required.
• Build and maintain positive professional relationships with prospective and existing customers.
• Track daily calling performance, lead generation and conversion activities.
• Achieve assigned daily, monthly and periodic calling, lead generation and sales targets.

Skills & Qualifications

• Bachelor's degree in any discipline.
• Prior experience in telesales, telemarketing, inside sales or business development is preferred.
• Basic understanding of ERP software and business operations is an added advantage.
• Excellent verbal and written communication skills in English.
• Strong customer engagement, negotiation and persuasion skills.
• Ability to understand customer requirements and present relevant product solutions.
• Good listening, follow-up and objection-handling abilities.
• Comfortable making a high volume of outbound calls and working with measurable targets.
• Self-motivated, confident and results-oriented.
• Good time management and organisational skills.
• Ability to work independently while coordinating effectively with the sales team.

Employment Details

• Job Type: Full-Time
• Work Mode: Onsite

Work Location: In person