Telesales Executive

Key Responsibilities

• Make outbound sales calls and handle inbound inquiries to promote spa services, packages, and memberships
• Achieve daily, weekly, and monthly sales targets (revenue, bookings, and packages)
• Convert leads into confirmed appointments with a high conversion ratio
• Upsell and cross-sell spa services, add-ons, and packages
• Follow up with potential and existing clients to close sales and ensure repeat business
• Maintain accurate records of calls, bookings, and sales in the system
• Meet call targets (number of calls, follow-ups, and closures per day)
• Handle customer objections professionally and close deals effectively
• Coordinate with spa operations to ensure smooth customer experience
• Updating Customer support google sheet on daily basis.
• Updating the Shift handover group on whats app on daily basis.
• Handling Instagram chats after 7 pm when marketing team shifts is over every day.
• Ensure the response time of each chat should be less than 1 min.
• All the necessary details given to Graphic designer must be accurate
• Announcement for all the offers and tie ups should be acknowledged in the WhatsApp group
• All the bookings packages & gift vouchers must be entered in Zenoti and should match.
• All the confirmation messages must be mentioned in the Slot confirmation whats app group
• All the SOP’S must be strictly followed as trained by the Manager.

Target & KPI Structure

• Daily Revenue Target to be achieved (Package/Membership/ Add Ons/ Premium gift box/ Gift voucher)
• Conversion Rate Target: 80 % inquiry-to-booking
• Strong sales and negotiation skills
• Target-oriented mindset with ability to work under pressure
• Excellent communication and follow-up skills
• Basic computer knowledge (CRM, booking software, Excel)
• Errors leading to incidents affecting the brand image will be fined

Desired candidates profile

• 1–2 years’ experience in sales/customer service, preferably in spa, salon, wellness, or hospitality.
• Excellent communication, sales, negotiation, and follow-up skills.
• Target-driven with a strong focus on conversion and revenue.
• Good knowledge of WhatsApp, Instagram, Google Sheets, Excel, and CRM/booking systems.
• Fast response time with strong attention to detail.
• Professional, confident, responsible, and able to work under pressure.
• Flexible to work shifts, weekends, and public holidays.

Pay: AED3,000.00 - AED3,500.00 per month

Work Location: In person