Telesales & Call Center Agent (Female Arabic Speaker)

Clinica Nefertiti | Jumeirah 3, Dubai

Clinica Nefertiti is looking for a proactive, customer-focused Telesales & Call Center Agent to handle enquiries, follow up with prospective clients, and convert leads into confirmed appointments.

The ideal candidate combines strong sales skills with a friendly, professional approach to customer service.

Key Responsibilities

• Handle incoming calls and WhatsApp enquiries promptly and professionally.
• Contact leads generated through marketing campaigns and follow up consistently to secure bookings.
• Explain clinic services, approved offers, and consultation options clearly and accurately.
• Book, confirm, and reschedule appointments in coordination with reception and clinical staff.
• Follow up on missed calls, pending enquiries, and missed appointments.
• Build positive client relationships and support repeat bookings.
• Maintain accurate client records, conversation notes, and lead status in the clinic’s system.
• Work towards agreed booking and conversion targets.
• Refer medical questions to the clinical team and maintain client confidentiality.

Requirements

• Previous experience in telesales, call center operations, or a similar customer-facing sales role.
• Experience in an aesthetic, dermatology, dental, or healthcare clinic is preferred.
• Excellent communication, listening, and follow-up skills.
• Confidence handling objections and converting enquiries into appointments.
• Strong organisation, attention to detail, and the ability to manage multiple enquiries.
• Familiarity with WhatsApp Business, CRM systems, and appointment booking software.
• Strong English communication skills; Arabic is an advantage.

Work Location: In person