Tele-Sales CRM Specialist

Job Title: Tele-Sales & CRM Specialist (Marketing)

Responsible for: Administrative & Sales support of the nursery

Job Summary: Provide an efficient administrative, secretarial and reception service for the Nursery

Duties:

• Make outbound calls and send emails to prospective students and parents to introduce nursery programs and services.
• Follow up on leads promptly to maximize conversion opportunities.
• Organize and schedule meetings with clients (both virtual and in-person when required).
• Clearly explain the course structure, curriculum, admission process, and other program details to interested families.
• Handle inbound enquiries via phone, WhatsApp, and email.
• Manage and update all interactions in the CRM system, maintaining accurate and detailed records of client communications, follow-ups, and outcomes.
• Achieve and exceed monthly sales and enrolment targets.
• Lead and support marketing efforts, including managing online campaigns, generating and nurturing leads, creating marketing content, and improving digital visibility.
• Collaborate with the management team to plan and execute strategic marketing initiatives that drive enrolments.
• Prepare weekly and monthly performance reports on lead status, conversions, and follow-ups.
• Deliver a high level of customer service and represent the nursery professionally.

Requirements:

• Friendly and welcoming
• Bachelor in finance/HR/Education/Business/Accounts (attested)
• Familiarity with Microsoft Word and Excel.
• Excellent administrative, documenting and organizational skills
• Proven experience in sales, tele-sales, CRM handling, or customer service (experience in the education/nursery sector is a strong advantage).
• Proficiency in English is an advantage.
• Strong sales skills and ability to meet and exceed target-driven goals.
• Excellent communication, presentation, and follow-up skills.
• Proficient in CRM systems, Microsoft Office, and online communication tools
• Ability to work independently and manage time effectively in a remote environment.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Work Location: In person