Tele counsellor
# Tele counsellor **Proficient Peoplecraft Pvt Ltd** · Nariman Point, Mumbai, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Job Title: Telecounsellor Department: Admissions / Sales Location: Nariman Point Employment Type: Full-Time Reporting To: Admissions Manager / Contact Centre Head Job Summary We are looking for a Telecounsellor to engage with prospective students and parents, understand their educational requirements, provide course information, and convert enquiries into admissions. The ideal candidate should have excellent communication skills, strong follow-up abilities, and a target-oriented approach. Key Responsibilities Handle inbound and outbound calls from prospective students and parents. Understand student requirements, career goals, and budget. Explain courses, fees, schedules, and admission procedures. Follow up with leads through calls, WhatsApp, SMS, and emails. Address queries and objections professionally. Schedule counselling sessions, demos, campus visits, and orientations. Maintain accurate lead details, follow-up records, and counselling notes in the CRM. Coordinate with admissions and academic teams for smooth onboarding. Assist students with applications, document collection, and fee payment. Achieve daily, weekly, and monthly admission and revenue targets. Submit daily call reports and maintain CRM discipline. Skills & Competencies Excellent verbal communication and interpersonal skills. Strong counselling, persuasion, and objection-handling abilities. Good follow-up, negotiation, and closing skills. Customer-focused and empathetic approach. Basic knowledge of CRM software and MS Office. Ability to work in a fast-paced, target-driven environment. Fluency in English and Hindi; regional language skills will be an added advantage. Qualification & Experience Graduate in any discipline. 1–3 years of experience in telecalling, telesales, admissions counselling, customer service, or inside sales. Experience in Education, EdTech, Training, Real Estate, or Service industries is preferred. Key Performance Indicators Daily outbound calls and lead contact within SLA. Qualified leads and counselling/demo bookings. Lead-to-admission conversion. Follow-up completion and CRM accuracy. Monthly admission and revenue target achievement. Additional Requirement: Willingness to work on weekends during admission seasons, as per business requirements. Pay: ₹15,000.00 - ₹35,000.00 per month Application Question(s): Current CTC Expected CTC Notice Period Experience: Telecounsellor: 2 years (Required) Location: Nariman Point, Mumbai, Maharashtra (Required) Work Location: In person
Наблюдалась 2026-09-17, впервые 2026-09-12, источник — Indeed.