Technology Support Representative

Company Description HireCapital has an exciting client who provides internet, cloud, and network communication solutions. This organization is passionate about people, tech, and innovation! The team is fun, collaborative, and leadership recognizes the potential in employees. If you are seeking a technical challenge, understand the Microsoft ecosystem, SIEM, networking, and care about the client experience, read on!

Job Description Responsibilities:

• Be the primary point of contact for data, voice, and IT-related issues/support questions
• Use email, phone, and occasionally in-person channels of communication for technical/non-technical audiences
• Day-to-day administration of managed services offerings
• Manage desktop support functions (Windows/Mac)
• Manage server patching on Windows, Linux, and other various systems
• Perform moves, adds, and changes for VoIP clients
• Manage/document inventory of IT equipment
• Assist in the procurement of software licenses and IT equipment as needed
• Support occasional onboarding/provisioning in day-to-day operations
• Provide user training and guidance to effectively utilize company services
• Be willing to work outside of core hours, as necessary

Qualifications Required skills:

• Basic networking knowledge- ISP services, VoIP, routing protocols, routers, switches, Cisco/Juniper CLI, and network management
• Good knowledge of 365/Azure Active Directory at the administrative level
• Superior problem solving skills, desire to learn, and empathy
• Strong written/verbal/organizational communication skills

Desired skills:

CompTIA A+, Network+, CCNA a huge plus!

Additional Information Benefits: Health insurance, 401(k), PTO, FSA, HAS, employee assistance, training, and more!