Technology Solutions Lead / Senior Amazon Connect Engineer-6
# Technology Solutions Lead / Senior Amazon Connect Engineer-6 **Realign** · Toronto, ON · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role Toronto, Ontario M5V 3L9 Posted September 14th, 2026 Job Type: Full Time Job Category: IT Job Description Role: Technology Solutions Lead / Senior Amazon Connect Engineer Employment: Full Time Location: Toronto, ON Work Arrangement: Hybrid – 4 Days/Week Job Description We are seeking a Full Time Technology Solutions Lead / Senior Amazon Connect Engineer with strong hands-on experience designing, developing, and supporting enterprise-scale Amazon Connect contact center solutions Key Responsibilities Design and implement Amazon Connect Contact Flows, Routing Profiles, Queues, IVR, and call routing solutions Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch Develop chatbot and voice bot solutions using Amazon Lex Design and support enterprise-scale contact center infrastructure Troubleshoot call routing issues, call failures, and performance bottlenecks Integrate Amazon Connect with Salesforce, Zendesk, and other CRM platforms Develop solutions using Java, with Python and JavaScript as additional skills Support telephony and voice technologies including SIP, VoIP, CTI, and IVR Provide technical leadership for contact center architecture and solutions Collaborate with infrastructure, application, and business teams Required Skills 5+ years of hands-on Amazon Connect experience Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and call routing Strong AWS integration experience Strong Java development skills Experience with CRM integrations Strong knowledge of SIP, VoIP, CTI, and telephony technologies Experience with enterprise contact center environments Strong troubleshooting and problem-solving skills Cisco UCCE/CVP experience preferred Knowledge of Routing, Switching, MPLS, SIP, and VoIP Required Skills AWS Developer- Secrets Manager Build Resource Engineer Cloud Developer Cyber Threat Management Analyst DevOps Engineer DevOps Security Engineer Genesys Consultant Java Lead/Architect Lead Data Engineer Matillion ELT Developer Product Owner Programmer Analyst RPA Developer Sr. UX Engineer Technical support engineer
Наблюдалась 2026-09-15, впервые 2026-09-14, источник — Indeed.