Technology Operations Senior Manager (IT Service Desk / CCaaS / AI)
HIRING: Technology Operations Senior Manager We are looking for a Technology Operations Senior Manager to lead a growing global technology operations team supporting service desk, end-user services, and Contact Center as a Service (CCaaS) environments. Key Responsibilities Lead and develop a large, globally distributed technology operations team. Oversee service desk, end-user services, and CCaaS operations. Drive SLA/KPI performance, global governance, risk management, and operational excellence. Manage vendors, financials, and key technology stakeholders. Lead ITIL-aligned projects, process improvements, and technology transformation initiatives. Drive the adoption of AI, automation, virtual agents, chatbots, and Generative AI within IT support. Identify opportunities to leverage emerging technologies, including Agentic AI , to improve service delivery and employee experience. Ensure operational readiness and provide leadership during BCP/critical incidents. Qualifications Strong experience in IT/Technology Operations, IT Service Management, Service Desk, or End User Services . Proven experience leading large and/or global teams . Strong knowledge of CCaaS platforms such as Genesys, NICE, or Cisco. Experience in SLA management, ITIL, governance, vendor management, and risk control . Strong understanding of AI-driven service management, automation, and digital support technologies. Excellent people leadership and stakeholder management skills. Willing to work onsite in McKinley, Taguig and support a global/24x7 operating environment when required. If you are interested, please send your CV to src37@adirecruitment.com Pay: Php150,000.00 - Php300,000.00 per month Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-04, источник — Indeed.