Technology Operations Senior Manager
Job Details: Demonstrated experience leading globally distributed teams and collaborating across multiple geographies, cultures, and time zones to deliver consistent service outcomes and drive operational excellence. Strong understanding of AI-driven service management capabilities, including predictive analytics, intelligent automation, virtual agents, and generative AI solutions within IT support environments. Hands-on knowledge of modern AI chatbot ecosystems and conversational AI platforms, with the ability to evaluate, implement, and optimize self-service experiences. Experience with Contact Center as a Service (CCaaS) platforms and omnichannel support technologies, including voice, chat, email, virtual assistants, and digital engagement channels. Ability to identify emerging technology trends and translate innovations in AI, automation, and digital workplace services into practical business and operational value. Familiarity with Agentic AI frameworks, workflow orchestration, and autonomous support solutions that improve employee experience, operational efficiency, and service scalability. Strong stakeholder management skills with proven ability to partner with global technology, business, vendor, and executive leadership teams to drive strategic transformation initiatives. Demonstrated commitment to continuous learning and technology modernization, with knowledge of industry advancements in cloud platforms, automation tools, digital support channels, and AI-powered service delivery models. Expected span for 2026 is at 44 FTEs and is expected to grow Soft Skills per Hiring Manager Strong People Leadership Skillset Understand the financials Risk Control / Governance Vendor Management Technical Skills per Hiring Manager Understanding of the servide desk / operations Understanding on the CCAS (Contact Center as a Service) tool – i.e. Genesys, Nice, Cisco Technical Savvy - CCAAS / Service Desk / End users services Conceptual / Implementation of projects aligned to ITIL Framework End to end SLA management and Global Governance Working Condition 6AM CT / 7PM MNL Eventually will evolve 24/7 Flexibility / On-call during BCP Location: Mckinley / Onsite Pay: Php250,000.00 - Php300,000.00 per month Benefits: On-site parking Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-04, источник — Indeed.