Technology Consultant – Digital Services

Technology Consultant - Digital Services

£45,000–£50,000 base salary, depending on relevant experience and capability.

UK hybrid: four days working remotely and one team day in London each week. Monday–Friday, 9am–5pm. Initial 12-month fixed-term employment contract, with the possibility of becoming permanent.

The opportunity

Govform helps organisations build and run complete digital services — from the first enquiry or application through to decisions, payments and follow-up. Our platform combines AI, automation and integrations so teams can replace manual processes, connect their systems and deliver better services. We give organisations the tools to solve complex operational problems and adapt their services as their needs change.

Your main focus will be client delivery: understanding requirements, building practical solutions, demonstrating progress and reporting clearly on outcomes and next steps. Alongside this, you’ll investigate support tickets, prepare and submit first-stage tender responses, and test our product and AI capabilities.

You’ll use our AI tools every day across these activities to investigate, configure, draft and test. You’ll be responsible for checking the results, recognising gaps and knowing when to involve colleagues.

We’ll help you learn our technology platform. You should already be comfortable working with clients, delivering configured software solutions and investigating technical problems.

What you will do

• Understand requirements: run client conversations, map processes and turn needs into clear requirements, acceptance criteria and delivery priorities.
• Configure services: build forms, journeys, calculations, validation, business rules, approvals and notifications; help configure and troubleshoot integrations.
• Build demonstrators: turn a client’s use case into a working example, explain it clearly, gather feedback and improve it.
• Deliver and report: give clients clear progress updates and demonstrations, explain what has been completed and tested, record decisions and outstanding issues, and agree next steps. Support user acceptance testing, prepare guidance and help services go live.
• Own support tickets: investigate problems, resolve configuration issues, give clear updates and work with developers on product defects. Check that the resolution works and explain it to the customer.
• Prepare tender responses: review requirements and deadlines, gather information, draft responses using AI tools and approved company material, coordinate internal review and submit accurate responses on time. Refer questions about capability, pricing, security or contractual commitments to the relevant director.
• Test and report issues: test client journeys, product changes and AI-assisted capabilities, including permissions, failure scenarios and fixes. Record reproducible steps, expected and actual results, and supporting evidence. Verify AI-generated changes against requirements and observed behaviour.

What you will bring

• Professional experience analysing, delivering or configuring software for clients, such as SaaS implementation, application consultancy or low-code service delivery.
• Confidence leading requirements, support and pre-sales conversations and demonstrating software to technical and non-technical audiences.
• Practical experience with conditional logic, calculations, validation and structured data, and the ability to follow how information moves through a workflow.
• A methodical approach to unfamiliar technical problems, using documentation and diagnostic information to investigate and explain findings to clients and developers.
• Clear written communication, patient customer service and ownership of commitments across several pieces of work.
• Familiarity with API integrations, identity and access configuration, digital UX journey mapping and user acceptance testing.
• Practical experience using OpenAI Codex, Claude Code or equivalent AI tools for technical or client-facing work. You can explain how you supplied context, checked outputs against evidence, corrected mistakes and protected confidential information.

Experience of public-sector delivery and work on tender responses would be useful.

How we work

We’re a small, ambitious team. We make decisions quickly and value speed, transparency and ownership. You’ll work closely with our Client and Technical Directors, share progress frequently and flag risks early.

You’ll agree priorities with the directors, balancing planned client delivery with support requests, tender deadlines and product testing. You’ll have support and clear priorities, with responsibility for organising your work within contracted hours.

Pay, benefits and location

• £45,000–£50,000 base salary.
• Team performance bonus of up to 10% of base salary, subject to team results.
• 25 days’ holiday plus bank and public holidays; workplace pension with employer contributions of 3% of qualifying earnings.
• 4 days remote per week + 1 day per week in one of the best workspaces in London
• MacBook, headphones, access to current AI tools and conference trips.

You must be UK-based and carry out customer work within the UK, with reliable internet and a suitable private workspace. Weekly London team days start at 10am.

Apply

Include your CV and an example of a client requirement you turned into a working software solution, and an example of a problem you investigated and resolved. Tell us how you use AI tools and check their output.

We welcome applications from people with different backgrounds and routes into technology. Please tell us if you need an adjustment to take part in recruitment.

Pay: £45,000.00-£50,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Work from home

Experience:

• Software industry: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Holborn (Greater London)