Technology & Client Success Manager
# Technology & Client Success Manager **KEMPENFELT IMAGING SYSTEMS INC** · Barrie, ON L4N 3V9 · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role Remote or Barrie office based KIS Technologies Inc. KIS Technologies Inc., provides Managed IT Services, Cybersecurity, Cloud Solutions, Print Management, Telecommunications, Security Systems, and Business Technology solutions throughout Ontario. We are seeking an experienced Inside Sales Support & Account Manager to support our sales and service teams while managing client relationships, technology procurement, Microsoft licensing, and sales administration activities. This position may be performed remotely or from our Barrie office; however, candidates must possess direct experience with ConnectWise and the MSP industry. The Ideal Candidate The successful candidate is not a traditional inside sales representative. They are an experienced MSP professional who understands how technology solutions are quoted, procured, licensed, and managed throughout the client lifecycle. They are comfortable working directly with clients, vendors, distributors, manufacturers, and internal technical teams to ensure opportunities move smoothly from discovery through implementation. They thrive in a fast-paced environment, enjoy solving problems, and take pride in ensuring clients receive exceptional service while supporting revenue growth. Required Experience ConnectWise Experience (Mandatory) Minimum two years of hands-on experience using: ConnectWise PSA ConnectWise CPQ / Sell ConnectWise Opportunity Management ConnectWise quoting and procurement workflows Candidates without meaningful ConnectWise experience will not be considered. Microsoft Experience Experience administering and managing Microsoft 365 tenants. Understanding of Microsoft licensing programs and renewals. Experience processing Microsoft subscriptions, renewals, and licensing changes. Ability to assist clients with licensing discussions and coordinate technical resources when required. Procurement & Vendor Relations Experience working with technology distributors such as TD SYNNEX, Ingram Micro, D&H, or similar organizations. Experience sourcing hardware and software solutions. Experience preparing comparative quotes and proposals. Coordinating product availability, pricing, and delivery timelines. Building hardware configurations for workstations, servers, networking equipment, security solutions, and related business technologies. Responsibilities Account Management Maintain regular communication with assigned clients. Assist in customer retention and relationship development. Schedule and coordinate Quarterly Business Reviews (QBRs). Identify opportunities for technology upgrades, renewals, and additional services. Ensure client requests and concerns are handled promptly and professionally. Coordinate internal resources to assist clients when required. Sales Support Create, revise, and manage proposals using ConnectWise CPQ/Sell. Coordinate pricing and purchasing with distributors and vendors. Track and manage sales opportunities through the sales cycle. Support Account Executives and leadership with quoting and proposal administration. Follow up on outstanding quotes and opportunities. Ensure CRM records remain accurate and up to date. Microsoft & Cloud Services Process Microsoft 365 licensing requests and changes. Assist with tenant administration activities. Coordinate renewals and subscription management. Work alongside technical teams on cloud and licensing opportunities. Maintain accurate licensing records and client information. Procurement & Vendor Management Source hardware and software solutions from approved vendors. Work directly with distributors and manufacturers to obtain pricing and product recommendations. Assist in developing complete hardware and software configurations for client opportunities. Coordinate ordering, delivery, and procurement activities. Monitor product availability and advise the team on lead times and alternatives. Administration Maintain accurate opportunity and client records. Track quotations, renewals, subscriptions, and recurring revenue opportunities. Assist with reporting and sales performance metrics. Ensure all customer interactions, opportunities, and communications are documented appropriately within ConnectWise. Preferred Qualifications Experience working for a Managed Service Provider (MSP). ConnectWise certifications. Experience working with Microsoft, Lenovo, HP, Fortinet, Ubiquiti, Sophos, Huntress, Datto, or similar vendors. Understanding of cybersecurity, managed services, cloud solutions, and recurring revenue models. What Success Looks Like The successful candidate will: Quickly become proficient in supporting our existing sales and service processes. Help improve proposal turnaround times and quote accuracy. Maintain excellent relationships with clients, distributors, and vendors. Support Microsoft licensing growth and retention. Help identify and develop opportunities within existing accounts. Improve CRM accuracy and workflow consistency. Contribute to increased recurring revenue and stronger client retention. What We Offer Competitive salary Performance-based bonus program Comprehensive benefits package Remote work flexibility Ongoing professional development and training Opportunities for career advancement A supportive, team-oriented culture Exposure to leading business technology, cybersecurity, and cloud solutions Indeed Screening Questions How many years of ConnectWise PSA experience do you have? How many years of ConnectWise CPQ/Sell experience do you have? Have you worked for a Managed Service Provider (MSP)? How many years of Microsoft 365 tenant administration experience do you have? Have you managed Microsoft licensing, renewals, and subscription modifications? Have you sourced hardware and software through distributors such as TD SYNNEX, Ingram Micro, or D&H? Have you created proposals and quotations using ConnectWise Sell/CPQ? Are you comfortable working remotely and independently? Are you legally entitled to work in Canada? Mandatory Knock-Out Question Do you possess a minimum of two years of hands-on experience using both ConnectWise PSA and ConnectWise CPQ/Sell within an MSP environment? Yes No Candidates answering "No" will not be considered. Pay: $55,000.00-$80,000.00 per year Benefits: Casual dress Dental care Extended health care Life insurance On-site gym On-site parking Work from home Work Location: Hybrid remote in Barrie, ON L4N 3V9
Наблюдалась 2026-09-17, впервые 2026-09-15, источник — Indeed.