Technical Support Specialist - L1
# Technical Support Specialist - L1 **MindPlus (Pvt) Ltd** · Sri Lanka · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Technical-Support]` `[IT-Support-Specialist]` `[Help-Desk]` `[L1-support]` `[Customer-Technical-Support]` `[L1-Technical-Support-Specialist]` `[L1-Support-Engineer]` `[Technical-Support-Specialist]` `[Tier-1-Support-Technician]` `[Technical-Support-Technician]` `[Entry-Level-Technical-Support-Specialist]` `[Technical-Support-Associate]` `[Technical-Customer-Support-Associate]` `[Technical-Support-Analyst]` --- ### About the Role About the company: Our client is a leading managed services provider delivering innovative IT solutions. Their expertise includes IT infrastructure, cybersecurity, ERP, and custom software development. With a client-focused approach, our client empowers businesses worldwide to grow and adapt in a digital world. About the Job: The Technical Support Specialist - L1 provides first-line support by troubleshooting technical issues, maintaining systems, and assisting users. This role is essential in ensuring smooth IT operations and delivering a high-quality support experience to clients across our client's services. Responsibilities: - Troubleshoot and resolve technical issues (e.g., Microsoft 365, hardware, connectivity) - Deliver customer support via phone, email, or chat. - Log and manage support tickets accurately - Escalate complex issues to higher-level teams when needed. - Monitor systems to proactively detect and address issues. - Assist users with basic software/system training - Perform routine maintenance tasks (updates, backups, checks) Qualifications: - Minimum 1 year of experience in a similar technical support role - Bachelor's degree or equivalent qualification - Basic knowledge of OS (Windows, macOS, Linux), Microsoft 365, Azure, and networking - Strong communication and customer service skills - Solid troubleshooting and problem-solving abilities - Certifications like CompTIA A+ or Microsoft Fundamentals are a plus If you are interested, please send your CV to or apply below. Originally posted on Himalayas
- Technical-Support
- IT-Support-Specialist
- Help-Desk
- L1-support
- Customer-Technical-Support
- L1-Technical-Support-Specialist
- L1-Support-Engineer
- Technical-Support-Specialist
- Tier-1-Support-Technician
- Technical-Support-Technician
- Entry-Level-Technical-Support-Specialist
- Technical-Support-Associate
- Technical-Customer-Support-Associate
- Technical-Support-Analyst
Наблюдалась 2026-10-03, впервые 2026-10-03, источник — Himalayas (JSON API).