Technical Support & Quality Specialist

About Us

At LLI Architectural Lighting, we help architects, designers and contractors bring ambitious spaces to life. Our custom architectural LED solutions are specified in some of the country's most innovative commercial projects, and we're growing. We're large enough to work on nationally recognized projects but small enough that every person here has real impact.

We're looking for a Technical Support & Quality Specialist to make sure what we ship works, and to fix it fast when it doesn't. You'll be the link between customers in the field, the product on our floor, our suppliers and our product development team. If you like hands-on problem solving and making things run a little better every week, we'd like to meet you.

What You'll Do

You'll split your time between quality control, technical support and making our processes better, including:

• Inspect inbound product from suppliers and sign off on finished product before it ships, with the authority to stop a shipment that doesn't meet standard
• Run quality testing on fixtures, drivers and controls, including electrical safety, dimming and light output checks
• Decide what happens to product that doesn't meet standard: use as-is, rework, return or scrap
• Keep our work instructions, QC standards, golden samples and test equipment calibration up to date
• Handle technical calls from customers, reps and contractors, from install questions to dimming and controls troubleshooting
• Head out on site visits for inspections, repairs and service calls
• Test returned (RMA) product quickly and report what actually failed
• Keep a daily quality log, lead root-cause analysis and 8D reports, and see corrective actions through to close, including with our suppliers
• Test new products for compatibility with our product development team, including first-article checks on new products and suppliers
• Run time studies, set standard labor times and write clear work instructions
• Lead process, workflow and 5S improvements on the floor, and help train the team on new methods
• Turn repeat support questions into simple FAQs and troubleshooting guides

What Makes You Successful

You're curious, organized and calm under pressure, and you like finding the real reason something broke. You likely have:

• 3+ years of experience in quality, testing or field service, ideally in electrical or electromechanical manufacturing
• Hands-on comfort with a multimeter, hipot tester and basic electrical troubleshooting
• Working knowledge of root-cause tools like 8D, 5 Whys and fishbone diagrams
• The ability to read wiring diagrams, blueprints and layouts
• Clear, organized writing for reports, work instructions and customer follow-ups
• A helpful manner with customers who have a problem to solve
• Comfort splitting your time between the floor, the phone and the job site
• A valid driver's license and a driving record that meets our insurance requirements

Nice to Have

• Six Sigma Green Belt
• Lighting industry experience, especially with LED drivers and dimming (0-10V, phase, DALI)
• Photometric or color testing experience (light output, CCT, CRI)
• Familiarity with ETL/UL and DLC requirements
• Experience with time studies, lean or 5S programs

Why LLI Architectural Lighting?

We're a fun-loving, collaborative group that takes the work seriously but doesn't take itself too seriously. Here's what you can expect:

• Real variety: the floor, the phone and the field, with no two weeks alike
• Direct access to leadership, no bureaucracy
• Real room to shape how we do quality as we grow
• A team that values safety, quality and doing great work together

Ready to join us?

If you like solving problems and want your work to show up in every fixture we ship, we'd love to hear from you.

Job Type: Full-time

Pay: From $31.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Buffalo Grove, IL 60089 (Required)

Work Location: In person