Technical Support Level 1 - REMOTE U.S.
# Technical Support Level 1 - REMOTE U.S. **MarketTime** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 💰 **Компенсация:** `$40,000 – $40,000` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Technical-Support-Technician]` `[Help-Desk-Technician]` `[IT-Support-Specialist]` `[Customer-Support-Specialist]` `[Technical-Support-Specialist]` `[L1-Technical-Support-Specialist]` `[Tier-1-Support-Technician]` `[Tier-1-Technical-Support]` `[Tier-1-Tech-Support]` `[Remote-Support-Technician]` `[Remote-Technical-Specialist]` `[Remote-IT-Support-Technician]` `[Entry-Level-Remote-Support-Specialist]` --- ### About the Role Level 1 Technical Support Technician (Remote) Department: Technical Support Reports To: Technical Support Manager Location: Remote, United States About the Role We are seeking a Level 1 Technical Support Technician to join our Technical Support team and serve as a first point of contact for customers using our SaaS platform. In this role, you will assist customers with product questions, troubleshoot technical issues, and provide clear guidance to help ensure a positive customer experience. This position is fully remote , with required travel approximately twice per year to support customers at industry events and trade shows . During these events, you will provide onsite customer assistance, answer product questions, troubleshoot issues, and represent the Technical Support team. This is a great opportunity for someone who enjoys problem-solving, helping customers, and building technical skills in a software environment. What You'll Do - Respond to customer inquiries through phone and email with professionalism, empathy, and technical accuracy - Troubleshoot product-related issues and guide customers through solutions - Provide product guidance and help customers understand how to use the platform effectively - Document customer interactions, troubleshooting steps, and resolutions in the ticketing system - Gather relevant details during troubleshooting and ensure accurate handoffs when escalating issues - Escalate complex issues to Level 2 Technical Support or other internal teams when appropriate - Follow established support processes and contribute to a consistent customer experience - Provide onsite customer support at industry events and trade shows approximately twice per year - Collaborate with internal teams to help resolve customer-impacting issues What We're Looking For - Strong customer service and communication skills - A problem-solving mindset and ability to troubleshoot issues step-by-step - Ability to explain technical concepts clearly to customers with varying levels of technical experience - Strong attention to detail when documenting customer interactions and resolutions - Ability to learn new software products and support processes quickly - Comfortable interacting directly with customers, including occasional onsite support at industry events Preferred Qualifications - 1+ year of experience in technical support, customer support, help desk, or a related role - Experience supporting SaaS applications or software products - Experience using ticketing systems or customer support platforms - Basic SQL knowledge or experience using database tools for troubleshooting Work Environment - Fully remote position within the United States - Required travel approximately twice per year to support customers at trade shows and industry events - Travel may include customer interaction, product support, troubleshooting, and technical assistance Why Join Our Team - Work remotely with a collaborative Technical Support team - Build hands-on experience supporting a SaaS product - Develop technical troubleshooting and customer support skills - Gain customer-facing experience at industry events Monday - Friday 10:00 AM - 7:00 PM ET Originally posted on Himalayas
- Technical-Support-Technician
- Help-Desk-Technician
- IT-Support-Specialist
- Customer-Support-Specialist
- Technical-Support-Specialist
- L1-Technical-Support-Specialist
- Tier-1-Support-Technician
- Tier-1-Technical-Support
- Tier-1-Tech-Support
- Remote-Support-Technician
- Remote-Technical-Specialist
- Remote-IT-Support-Technician
- Entry-Level-Remote-Support-Specialist
Наблюдалась 2026-10-02, впервые 2026-10-02, источник — Himalayas (JSON API).