Technical Support Executive

Technical Support Engineer Responsibilities:

• Responding to technical support tickets.
• Contacting clients to find out the nature of the technical or IT issue.
• Linking to clients' computers via remote access.
• Traveling to clients' office or server location.
• Installing new hardware, software, and networking systems.
• Diagnosing and troubleshooting hardware, networking, and software issues.
• Proposing simple and effective solutions.
• Providing basic software training.
• Maintaining good client relations.
• Completing job reports.

Technical Support Engineer Requirements:

• Bachelor’s degree in computer science or information technology.
• Previous work experience as a technical support engineer or desktop support engineer.
• In-depth knowledge of hardware and networking systems.
• Knowledge of operating systems, web services, and API.
• Knowledge of remote access systems such as TeamViewer.
• Ability to troubleshoot complex software and hardware issues.
• Excellent communication skills.
• Critical thinker.
• Good interpersonal skills.

Pay: ₹40,000.00 - ₹45,000.00 per month

Application Question(s):

• Immediate joiner

Experience:

• MDM: 3 years (Preferred)
• Email Security: 3 years (Preferred)
• DLP: 3 years (Preferred)
• CISCO : 3 years (Preferred)
• Defender: 3 years (Preferred)

Work Location: In person