Technical Support Engineer – Wireless Coverage & DAS
# Technical Support Engineer – Wireless Coverage & DAS **nova cell** · Richmond, BC · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Abourt Novacell Novacell Solutions Inc. is a subsidiary of BTI Wireless Inc., a Los Angeles based company established in 1999. Novacell is concentrated on In Building Distributed Antenna System (DAS) Research and Development. Job Overview We are seeking a highly skilled Technical Support Engineer specializing in Distributed Antenna Systems (DAS) and Wireless Coverage Solutions . In this role, you will serve as the primary technical point of contact for troubleshooting, optimizing, and maintaining in-building wireless coverage infrastructure. You will support field technicians, enterprise customers, and carrier partners to resolve complex RF (Radio Frequency) and hardware issues. Due to our global presence, this on-site role requires the flexibility to occasionally support international teams during early morning or late evening hours. Key Responsibilities Tier 2/3 Technical Support: Provide advanced technical troubleshooting and diagnostic support for active (eCPRI and CPRI), passive, and hybrid DAS platforms, and repeater systems. RF Optimization & Troubleshooting: Analyze RF data, sweep test results (VSWR, Return Loss), and PIM (Passive Intermodulation) profiles to isolate and resolve signal degradation or coverage gaps. Hardware & Software Diagnostics: Troubleshoot headend equipment (BIUs, POIs), master units, remote units, and fiber optic transport systems. Assist with remote firmware upgrades and configuration changes. Commissioning Support: Guide field engineers and integration partners through the remote commissioning, testing, and acceptance processes for new DAS deployments. International Coordination: Join scheduled conference calls and technical bridge lines with global vendors, engineering teams, and carrier partners outside of standard local business hours. Documentation & Knowledge Base: Document all support cases, system configurations, and resolution steps in the ticketing system. Create technical support notes and troubleshooting guides for internal use. Qualifications Domain Expertise: 3+ years of hands-on experience in technical support, commissioning, or field engineering specifically focused on In-Building Wireless, Cellular Coverage, and DAS infrastructure . OEM Certifications: Prior certification or deep working knowledge of major DAS vendor equipment (e.g., CommScope ERA/ION-M, Corning ONE, JMA Wireless, Solid, Advanced RF) is highly preferred. RF Knowledge: Solid understanding of RF fundamentals, link budgets, fiber optics, and cellular technologies (4G LTE, 5G NR, CBRS). Diagnostic Tools: Familiarity with RF test equipment, including spectrum analyzers, cable/antenna analyzers (Anritsu, Viavi), and PIM testers. Schedule & Location: Ability to work full-time on-site at our office , with the flexibility to occasionally adjust hours for early or late international project alignments. Problem-Solving & Communication: Strong analytical skills with the ability to articulate complex technical solutions to both engineers and non-technical stakeholders. Pay: $70,000.00-$110,000.00 per year Benefits: Company events Disability insurance Extended health care Life insurance On-site parking Paid time off RRSP match Ability to commute/relocate: Richmond, BC: reliably commute or plan to relocate before starting work (required) Application question(s): Do you hold a Bachelor's degree (or equivalent) in Electrical Engineering, Computer Engineering, Telecommunications, or a related technical field? Do you have experience providing Tier 2/3 troubleshooting for headend equipment, remote units, fiber optic transport, and analyzing RF data (such as VSWR, Return Loss, or PIM profiles)? Are you comfortable working on-site with the flexibility to occasionally join early morning or late evening technical calls to support global projects and international teams? Education: Bachelor's Degree (required) Experience: technical support, commissioning, or field engineering: 3 years (required) focused on In-Building Wireless and DAS infrastructure: 3 years (required) Licence/Certification: OEM (e.g., CommScope, Corning, JMA Wireless, SOLiD, or ADRF) (required) Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-15, источник — Indeed.