Technical Support Engineer L1
# Technical Support Engineer L1 **TalentNest Solutions** · Andheri East, Mumbai, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role Key Responsibilities Provide L1 technical support for hardware, software, networking, and connectivity-related issues. Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic network connectivity issues. Perform network cable crimping, termination, testing, and troubleshooting . Install, configure, and troubleshoot printers, Wi-Fi devices, network equipment, and IT peripherals . Perform data backup and restoration activities as required. Install and configure Windows OS, applications, network devices, printers, and other IT equipment . Configure and troubleshoot VPN connectivity for end users. Troubleshoot DNS and DHCP-related issues and ensure proper network connectivity. Provide on-site and remote technical support to users. Maintain records of incidents, assets, installations, and troubleshooting activities. Escalate complex issues to the L2/L3 team wherever required. Follow standard IT support procedures and ensure timely resolution of incidents. Required Technical Skills Strong hands-on experience in IT troubleshooting and technical support . Good knowledge of Networking fundamentals . Hands-on experience with DNS & DHCP . Strong understanding of Wi-Fi and VPN troubleshooting/configuration . Experience in LAN cabling and cable crimping . Hands-on experience with printer installation and troubleshooting . Knowledge of data backup and restoration . Good understanding of TCP/IP, IP addressing, LAN/WAN, switches, routers, and basic network security . Experience in hardware, Windows OS, software installation, and configuration . Candidate Profile 2–3 years of relevant experience in Technical Support / Desktop Support / Network Support. Strong troubleshooting and problem-solving abilities. Excellent hands-on technical skills. Good communication and customer-handling skills. Willingness to provide on-site support across Pune and Mumbai . CCNA / CompTIA / other relevant networking certifications will be an added advantage. Pay: ₹20,000.00 - ₹45,000.00 per month Benefits: Provident Fund Work Location: In person
Наблюдалась 2026-09-21, впервые 2026-09-18, источник — Indeed.