Technical Support Engineer (API & Solutions)

Role Summary

SB Group is hiring a Technical Support Engineer (API & Solutions) to support integration and technical troubleshooting for our GCC client base — hospitals, clinics, gyms, and wellness centers running our device portfolio (professional, EMR-linked, and personal-care lines). Scope is integration support and troubleshooting — not core software development.

Reporting Line

• Reports to: GM / Head of Maintenance
• Coordinates directly with: Maintenance Head, Supplier’s developers, client IT/dev teams

Key Responsibilities

Serve as the technical point of contact for client API and software integration requests

Lead technical discussions and integration meetings with client developers

Support client API integration and technical troubleshooting

Guide clients through data formats and specifications (CSV, JSON, HL7)

Provide and explain SDK/API documentation and resources

Install, configure, and support InBody software; resolve web-based technical issues

Support HL7-based integration with client medical EMR systems

Support InBody CSV data export/import pipelines, including PowerShell-based automation for offline/online data handling

AI integration and testing of local language models (LLMs) on local/on-premise servers

Required Technical Knowledge

• Web API integration (cloud-based)
• PowerShell —CSV file integration workflows (offline and online, incl. LLM-based data handling)
• Software installation & support — Software deployment, configuration, and web-based troubleshooting
• Python and Java (JSON) — working proficiency

Ideal Candidate Profile

• Strong client-facing communicator — comfortable leading technical meetings with external developers, not just executing tickets
• Prior exposure to medtech, healthcare IT, or EMR-adjacent integration work is a plus

Work Location: In person