Technical Support
We are looking for a POS Implementation Specialist to manage the remote setup and deployment of new customers on the our POS platform. You’ll work closely with the Sales, Field, Product and Support teams to ensure customers are properly configured, trained and ready for a smooth go-live. Key Responsibilities Manage end-to-end customer onboarding, from initial setup to go-live. Create and configure customer accounts, outlets, users, permissions and POS settings. Set up menus, products, categories, modifiers, pricing, taxes, service charges and promotions. Configure payment methods, order types, receipt settings and other POS features. Support the setup of online ordering, QR ordering, kiosks and payment integrations where required. Perform remote installation, configuration and testing of POS systems. Troubleshoot connectivity issues involving terminals, printers, cash drawers, payment devices and other peripherals. Test orders, payments, receipts, kitchen printing and reporting before go-live. Conduct remote training for owners, managers and frontline staff. Provide remote go-live and post-launch support. Respond to customer enquiries via phone, email, chat and remote-support tools. Document issues, troubleshooting steps and deployment activities accurately. Escalate technical issues and product defects to the relevant teams. Maintain proper onboarding records, support tickets and handover documentation. Identify recurring issues and contribute to better processes, checklists and knowledge materials. Requirements Diploma or Degree in IT, Computer Science, Business Information Systems, Hospitality Technology or a related field. Experience in technical support, software implementation, customer onboarding or IT helpdesk . Strong computer skills and ability to learn new software quickly. Basic knowledge of networking, Wi-Fi, IP addresses, routers, printers and connected devices . Strong attention to detail, especially when handling menus, pricing, taxes and system configurations. Good spoken and written English with the ability to explain technical matters to non-technical users. Strong problem-solving, communication and time-management skills. Able to manage multiple customer deployments at the same time. Willing to work scheduled shifts, including occasional evenings, weekends or public holidays for customer go-lives. Preferred Experience with POS, restaurant management, retail, payment or SaaS platforms . Experience in restaurant, café, retail or hospitality operations . Familiarity with POS printers, kitchen printers, payment terminals, cash drawers and Android devices. Experience with remote-support, ticketing or CRM systems. Knowledge of restaurant workflows, modifiers, meal bundles, taxes and service charges. Bahasa Malaysia or Mandarin in addition to English. Basic experience with spreadsheets and structured data imports. Pay: RM2,000.00 - RM5,000.00 per month Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-11, источник — Indeed.