Technical Support and Helpdesk
# Technical Support and Helpdesk **Wajda International Technology Services** · Manama · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role IT Support Tasks To receive and log calls. Follow up on the ticketing system. Analyse reported issues. Resolve minor problems over the telephone. Maintain new and existing PCs/desktops and assist in configuring and installing new desktops, printers, copiers, scanners, etc. Assist users in resolving minor software-related issues. Provide support services during events, conferences, and urgent cases. Follow up with users to ensure that reported problems are resolved. Install and configure hardware and software. Provide timely and accurate feedback to users. Configure email clients and resolve email-related issues for users. Track reported problems and document associated solutions. Reload operating systems and applications. Follow up with hardware suppliers for warranty support. Coordinate with the IT team for new rollouts. Escalate administrative issues to the Systems Manager. Maintain up-to-date manuals and utility software. Maintain image CDs and update critical departments as per standards. Record daily data communication problems and the remedial actions taken. Investigate and resolve technical problems and provide technical assistance and support. Complete periodic checklists to ensure continuity of operations. Follow up on daily cases and ensure that the required actions are taken. Technician’s Competencies: 1. Candidate age must be between 25–40 2. Candidate must have a minimum experience of 2 years+ in IT support and helpdesk. 3. Candidate must be a certified bachelor or higher in Information Technology or equivalent. 4. Candidates are preferred to be certified in professional certifications such as: CompTIA A+ CompTIA Network+ (N+) Microsoft Azure Fundamentals Microsoft 365 Certified: Modern Desktop ITIL Foundation 5. Candidates must have proven records of support and helpdesk completed assignments and projects. Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-08, источник — Indeed.