Technical Support Agent- OVERNIGHT
# Technical Support Agent- OVERNIGHT **Military, Veterans and Diverse Job Seekers** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Technical-Support-Agent]` `[Technical-Support-Specialist]` `[Help-Desk-Agent]` `[IT-Support-Specialist]` `[Customer-Service]` `[Tech-Support-Agent]` `[Overnight-Support-Specialist]` `[3rd-Shift-Technical-Support]` `[Technical-Support-Operator]` `[Technical-Support-Associate]` `[Technical-Support-Technician]` `[Technical-Customer-Support-Associate]` --- ### About the Role Position Description Our Tech Support team is looking for a career-driven individual who likes a fast-paced support role. This is an entry-level position with a lot of room for growth and upward mobility. We promote from within, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast-paced work environment, please apply! Shifts: Friday-Tuesday 10:30PM-7:00AM (overnight) Why We Need You - Provide first level problem solving for Point of Sale hardware and software and other products, including, but not limited to, operational and technical problems - Utilize service management systems gathering and maintaining service incident data - Contribute to the KCS knowledge management system and adhere to and continually review published escalation and workflow procedures based on ISO 9000, and departmental written workflow procedures - Ability to work a variety of shifts, including weekends, holidays, and overtime as requested, perform to defined standards, carry out special work assignments, and meet all conditions of employment - Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction, building a relationship with our customers - Perform customer service administrative task as assigned and understand customer database and processing customer part requests - Work within KCS environment, required testing to reach preferred status as requested - Decisions are limited and routine for which clearly defined procedures are documented - Must display genuine concern and ownership for customers' situations - Exercise sound judgement and analytical skills in determining a resolution to problems - Provide and obtain general information which is technical in nature - Work with moderate supervision What We're Looking For - A minimum of one-year Customer Service experience. Helpdesk experience preferred. - Call Center experience a plus. - Problem solving, communication skills, typing, and basic Windows computer knowledge is required. - Networking experience is desired. - Reliable internet required with Broadband or fiber. - Ability to work at a secondary location in case of ISP outage. - AAS degree in electronics technology, computer science, or its equivalent is a plus. - A+ certification and Microsoft certifications are also a plus Originally posted on Himalayas
- Technical-Support-Agent
- Technical-Support-Specialist
- Help-Desk-Agent
- IT-Support-Specialist
- Customer-Service
- Tech-Support-Agent
- Overnight-Support-Specialist
- 3rd-Shift-Technical-Support
- Technical-Support-Operator
- Technical-Support-Associate
- Technical-Support-Technician
- Technical-Customer-Support-Associate
Наблюдалась 2026-10-11, впервые 2026-10-10, источник — Himalayas (JSON API).