Technical Service Manager
# Technical Service Manager **STERIS** · 서울 · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Position Summary As Technical Service Manager , you'll serve as a trusted advisor to pharmaceutical and biopharmaceutical customers, providing expert guidance on cleaning, microbial control, validation, aseptic processing, and cleanroom applications. You'll partner closely with customers, sales teams, R&D, Quality, Manufacturing, and Regulatory stakeholders to deliver technical solutions that support compliance, operational excellence, and product performance. This is a highly visible role that combines scientific expertise, customer engagement, project leadership, and people development. You'll lead technical support initiatives, manage validation and field projects, contribute to customer education programs, and help drive innovation across our Life Sciences portfolio. If you're passionate about applying your technical knowledge to influence customer success and industry best practices, we'd love to hear from you. What You Will Do - Manages projects and technical support to provide technical information and expertise for a product line or family integrating multiple areas of specialization (e.g., chemistry, application validation, etc.) or application (e.g., solid dose, API, medical devices) to key Customer accounts. - Manages validation projects and product field trial activity at key global accounts. - Assembles teams as needed to provide high level technical expertise via telephone and written correspondence, generating literature, performing lab analyses and providing direct field support to Customers with the objective of resolving problems spanning a wide spectrum of technical issues within the product line or family. - Manages technical projects and/or lab activities as required, serving as liaison with R&D groups responsible for Life Sciences Chemistries scientific and technical support. - Increases sales force effectiveness by administering local Customer and professional education programs and working with Customers and sales representatives on product applications, appropriate product usage, and providing background information and analytical support. - Supervises one or more staff on a project basis, providing direction, performance feedback, and career development guidance as appropriate. - Contributes ideas and information for new products, processes and applications relative to the business unit. - Participates in formulating and administering departmental policies and developing long range goals and objectives. Analyzes data to determine progress toward stated goals and objectives. - Responsible for the development and approval of technical literature designed to meet customer and sales rep needs in targeted technical and regulatory areas. - Responsible for analysis, and problem resolutions relating to technical questions from customers and/or sales representative. Problem resolution often involves participating in multi-disciplinary groups. - Stay current on activities of US and International agencies governing the manufacture of drugs, devices, cosmetics, and disinfectants/sterilants. Communicates new relevant information to Marketing, Sales and customers. - Responsible for maintaining credibility of department through development and execution of STERIS and industry affiliated seminars, preparation and publication of technical papers and articles and participation in professional organizations as a member or a presenter. - Responsible for development and execution of training programs for Technical Service Specialist and Associates supporting PRC products. Responsible for development and implementation of technical training programs and support tools for PRC products to be used by STERIS sales representatives. The Experience, Skills and Abilities Needed Required: - Bachelor’s Degree in Biological Science, Chemistry or Engineering with 10 or more years relevant experience of which approximately 5 years’ in bench (Chemistry or Microbiology) lab supervision, cleaning or disinfectant validation, process engineering and/or technical support. - Industry recognition as subject matter expert in area(s) of specialization, developed through reading current published literature, attending and presenting at scientific meetings and seminars, and in collaboration with technical experts internal to STERIS as well as outside the organization. Knowledge of applicable regulatory requirements. Preferred: - Master’s Degree in Biological Science, Chemistry or Engineering. - Experience in upstream/downstream biopharmaceutical manufacturing, aseptic processing and validation. Others: - Strong technical, planning, interpersonal and written/oral communications skills. - Ability to motivate and supervise technical staff, if applicable. - Ability to interact with other groups such as Quality, Product Development, Manufacturing, Regulatory, and Marketing to achieve cross-functional mutual objectives. - Strong team orientation, with project management skills and supervisory experience. - Excellent computer skills, including experience with Excel, Microsoft Office Suite. - Effective verbal and written communications skills and oral presentation skills. - Strong Customer and service orientation with ability to effectively utilize resources for technical information as needed. - Demonstrates solid organizational skills, good judgment and ability to think analytically and drive complex problems to resolution. - Fluent in English and Korean. Additional language such as Mandarin Chinese is advantageous. #LI-KG1 STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.
Наблюдалась 2026-10-15, впервые 2026-10-15, источник — Indeed.