Technical Operations Specialist (Casino Management System)
# Technical Operations Specialist (Casino Management System) **RW Tech Labs Sdn Bhd (a Genting company)** · Queens, NY 11420 · `On-site` 🕒 **Статус:** *Опубликовано: 9 дней назад* · *Источник: Indeed* --- ### About the Role The Technical Operations Specialist will provide local U.S. technical capability for casino management system installation, configuration support, application support, technical troubleshooting, incident triage, go-live support, and escalation coordination with Asia technical teams. The role is responsible for ensuring that customer environments are technically prepared, supported, and stabilized during implementation and post-live operations. Key Responsibilities: - Support on-site and remote installation, configuration, testing, and go-live activities for casino management system deployments. - Provide Level 1 and Level 1.5 technical and application support, including troubleshooting, incident management, issue replication, and customer communication. - Diagnose and resolve application, integration, workstation, and basic hardware issues, including coordinating hardware replacement (RMA) when required. - Escalate complex technical issues to regional support, product, development, and infrastructure teams, while coordinating timely resolution. - Assist with system configuration, data preparation, user acceptance testing (UAT), and post-implementation stabilization. - Prepare and maintain technical documentation, installation guides, troubleshooting procedures, and knowledge base articles. - Monitor recurring issues and recommend improvements to support processes, deployment procedures, and customer readiness. - Deliver professional customer support and collaborate closely with Asia-based technical teams to ensure high system availability and service quality. Requirements - Bachelor's or Associate's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical field, or equivalent practical experience. - 2–4 years of experience in technical support, application support, systems implementation, IT operations, enterprise software, gaming technology, or hospitality systems. - Strong troubleshooting skills in software applications, workstations, peripherals, and basic network connectivity. - Familiarity with incident management, ticketing systems, escalation processes, software deployment, testing, and go-live support. - Excellent documentation, communication, and customer service skills. - Ability to work independently on customer sites while collaborating with remote regional support teams and stakeholders. Pay: $80,000.00 - $120,000.00 per year Work Location: Hybrid remote in Queens, NY 11420
Наблюдалась 2026-10-16, впервые 2026-10-07, источник — Indeed.