Technical Operations Manager
# Technical Operations Manager **Pro Solutions Technology Co.** · Malolos City · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role 1. Technical Support and Service Management · Oversee technical support teams to ensure timely resolution of system issues affecting academic and administrative services. · Develop and enforce technical support policies, workflows and service-level agreements (SLAs) · Ensure seamless software deployment, troubleshooting and client assistance 2. Infrastructure and System Management · Manage IT infrastructure, ensuring uptime, security and system performance · Oversee system maintenance, upgrades and patches to enhance operational efficiency · Ensure the availability and reliability of technical support tools and systems 3. Collaboration and Cross Team Coordination · Work closely with the Development Team Lead to ensure software solutions are deployed smoothly · Collaborate with the Product Manager to align technical support processes with product roadmaps and updates · Coordinate with the Quality Assurance Team Lead to address system bugs and ensure high-quality releases 4. Process Improvement and Quality Assurance · Continuously evaluate and improve technical support processes for efficiency and effectiveness · Implement best practices for troubleshooting and problem resolution · Monitor client feedback to identify areas for technical service enhancement 5. Training and Team Development · Mentor and train technical support staff on troubleshooting, customer service and system knowledge · Conduct knowledge-sharing sessions on software updates and new technologies · Ensure technical teams stay up to date with the lates tools, trends and certifications 6. Reporting and Performance Monitoring · Track key performance indicators (KPIs) such as ticket resolution time, system uptime and client satisfaction · Generate reports for the COO on technical operations, team performance and recurring issues · Identify areas for cost optimization and process streamlining within technical operations Qualifications · Bachelor’s Degree in Computer Science, Information Technology or other related courses · With atleast 3-5 years experience in technical roles including 2-3 years in management or leadership position · Proven experience in leading cross-functional tech teams, managing infrastructure, overseeing SLAs, KPIs and system performance, operational planning, crisis management and incident response · With strong communication and leadership, analytical thinking and decision-making skills · Skilled in leading collaborative teams and providing mentorship, while maintaining composure and delivering effective solutions under tight deadlines Application Question(s): Expected Salary Education: Bachelor's (Preferred) Experience: Technical Operation Manager : 2 years (Preferred) Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-22, источник — Indeed.