Technical Operations Associate

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Job Summary

We are hiring a Branch Operations Incident Response Engineer based in Taipei , supporting both the branch operations in Taipei office and the incident response activities across Asia branch locations , covering both trading and non-trading environments . This role sits within Workforce Services (WS) / Branch Operations and acts as a key bridge between local branches, regional technology teams, business users, risk, and compliance during incidents . The role focuses on incident response execution , including joining incident calls, coordinating WS actions, managing escalations, preparing stakeholder communications, and ensuring appropriate follow-ups and reporting . The successful candidate will play a critical role in maintaining branch stability during high-severity incidents , ensuring clear, timely communication , and supporting continuous improvement across the Asia branch operating model. The role is well-suited for someone who is operationally disciplined, calm under pressure, and comfortable working in a regulated, time-sensitive trading environment .

Key Responsibilities

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.