Technical Head
# Technical Head **FARSTREAM TECHNOLOGIES** · Makati · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role TECHNICAL HEAD – ISP & ICT SOLUTIONS Company: Farstream Technologies Industry: Internet Service Provider (ISP), Telecommunications, and ICT Solutions Location: Makati City, Metro Manila, Philippines Employment Type: Full-Time Department: Technical Operations / Network Engineering Reports To: Chief Operating Officer (COO) / Chief Executive Officer (CEO) JOB SUMMARY Farstream Technologies is seeking an experienced, results-driven, and technically proficient Technical Head to lead the company's technical operations, network engineering, infrastructure deployment, and ICT solutions delivery. The Technical Head will oversee ISP network operations, dedicated internet access (DIA), enterprise connectivity, network monitoring, cybersecurity solutions, server and network infrastructure, and technical support services. This position is responsible for ensuring high network availability, efficient service delivery, compliance with Service Level Agreements (SLAs), customer satisfaction, and the continuous improvement of the company's technical capabilities. The successful candidate must possess strong leadership, troubleshooting, project management, and vendor coordination skills, with the ability to manage technical teams and support the company's business growth. KEY RESPONSIBILITIES 1. Technical Leadership and Team Management - Lead, supervise, and manage the Technical Department, including Network Engineers, NOC personnel, field technicians, and ICT support staff. - Establish technical standards, operating procedures, performance metrics, and accountability within the department. - Develop technical team members through coaching, training, and performance evaluations. - Coordinate with the COO, Sales, Finance, and other departments to support company objectives. - Prepare technical department reports, operational updates, resource plans, and recommendations for management. 2. ISP Network Operations and Infrastructure - Oversee the design, implementation, maintenance, and optimization of ISP and enterprise networks. - Manage Dedicated Internet Access (DIA), enterprise broadband, backup connectivity, satellite internet, IP transit, and related connectivity solutions. - Supervise routing, switching, VLANs, BGP, OSPF, IP addressing, network redundancy, and load-balancing configurations as applicable. - Ensure reliable connectivity, network stability, scalability, and high availability. - Coordinate with telecommunications providers, last-mile carriers, data centers, and other network partners for service provisioning, troubleshooting, and restoration. - Maintain updated network diagrams, Points of Presence (POPs), infrastructure records, and technical documentation. 3. Network Operations Center (NOC) and Service Assurance - Supervise network monitoring, incident management, fault isolation, escalation, and service restoration. - Ensure compliance with agreed SLAs, response times, resolution targets, and customer service commitments. - Monitor network availability, latency, packet loss, bandwidth utilization, and other critical performance indicators. - Establish and implement escalation procedures, preventive maintenance schedules, and root-cause analysis processes. - Oversee monitoring tools such as MRTG, SNMP-based platforms, and other network management systems. - Lead the response to major network incidents and prepare incident reports and corrective action plans. 4. ICT Solutions and Infrastructure Delivery - Oversee the design, implementation, and support of ICT solutions, including: - Enterprise routers, switches, wireless networks, and structured cabling. - Firewalls, cybersecurity, VPNs, and network access control. - Servers, virtualization, storage, backup, and disaster recovery. - IP telephony, SIP trunks, UCaaS, and communications infrastructure. - CCTV, IP surveillance, and related low-voltage systems. - Cloud connectivity and other enterprise technology solutions. - Review technical designs, bills of materials (BOMs), equipment specifications, and implementation plans. - Ensure technical solutions meet customer requirements, budget constraints, security standards, and operational requirements. - Provide technical leadership for complex deployments and enterprise projects. 5. Project Management and Service Delivery - Manage technical projects from initial requirements assessment and solution design through implementation, testing, acceptance, and handover. - Establish project timelines, technical milestones, resource allocations, and quality-control procedures. - Ensure proper coordination between Sales, Technical, vendors, and clients. - Conduct technical assessments, tabletop feasibility reviews, and implementation planning before committing resources. - Ensure compliance with the company's mandatory workflow: Sales → Technical Validation → Signed Contract → Partner Feasibility and Confirmation → Implementation. - Prevent unauthorized commitments regarding confirmed feasibility, installation dates, or service availability before the necessary technical and partner approvals. - Ensure proper turnover of completed projects to the NOC and support teams. 6. Vendor and Telecommunications Partner Management - Coordinate with ISPs, telecommunications carriers, equipment distributors, and technology vendors. - Evaluate vendor technical proposals, service capabilities, equipment specifications, and support arrangements. - Monitor partner performance, service restoration timelines, and compliance with contractual obligations. - Recommend qualified suppliers, alternative network routes, and cost-effective technical solutions. - Support technical discussions, partner escalations, and service improvement initiatives. 7. Cybersecurity, Risk Management, and Compliance - Establish and enforce network security policies, access controls, configuration management, and backup procedures. - Oversee firewall policies, VPN security, firmware updates, vulnerability remediation, and incident response. - Maintain secure network configurations and appropriate protection of company and customer information. - Ensure appropriate technical controls for data privacy and applicable Philippine regulatory requirements. - Support business continuity, disaster recovery, and operational risk management. - Maintain technical records, change logs, and incident documentation for audit and accountability purposes. 8. Customer and Presales Technical Support - Support Sales in client consultations, technical presentations, solution proposals, and demonstrations. - Review technical requirements, feasibility assessments, network designs, equipment lists, and costing assumptions. - Recommend appropriate technical solutions based on customer requirements and operational capabilities. - Participate in technical meetings with corporate clients, schools, hospitals, government entities, BPOs, and other enterprise customers. - Assist in resolving escalated customer concerns and ensuring effective technical communication. 9. Performance Monitoring and Continuous Improvement - Develop and monitor departmental Key Performance Indicators (KPIs). - Implement measures to improve network availability, mean time to repair (MTTR), response times, and customer satisfaction. - Conduct periodic reviews of recurring incidents, project delays, and operational inefficiencies. - Recommend network upgrades, automation, preventive maintenance, and process improvements. - Prepare monthly technical performance reports and improvement plans for management. QUALIFICATIONS AND REQUIREMENTS Education - Bachelor's degree in Electronics Engineering, Computer Engineering, Information Technology, Computer Science, Telecommunications Engineering, or a related field. - Relevant technical certifications are an advantage. Work Experience - At least 5 years of relevant experience in ISP operations, network engineering, telecommunications, or ICT infrastructure. - At least 2–3 years in a technical leadership, supervisory, or managerial role . - Demonstrated experience managing technical teams, network deployments, enterprise connectivity, and service delivery. - Experience coordinating with telecommunications providers and enterprise clients is highly desirable. Technical Competencies - Strong knowledge of TCP/IP, IPv4/IPv6, VLANs, routing, switching, subnetting, and network troubleshooting. - Practical experience with BGP, OSPF, redundancy, and enterprise network design. - Familiarity with ISP and enterprise connectivity, fiber infrastructure, last-mile provisioning, and SLA management. - Knowledge of firewalls, VPNs, cybersecurity, and network security best practices. - Familiarity with server infrastructure, virtualization, storage, backup systems, and IP telephony. - Experience with network monitoring, incident management, and technical documentation. - Ability to evaluate technical specifications, prepare BOMs, and review project costs. - Proficiency in technical reporting, project planning, and root-cause analysis. Leadership and Personal Competencies - Strong leadership, decision-making, and team management skills. - Excellent analytical, troubleshooting, and problem-solving abilities. - Strong written and verbal communication skills. - Good vendor negotiation and stakeholder management skills. - Ability to manage multiple projects, urgent incidents, and competing priorities. - Customer-oriented, accountable, organized, and results-driven. - Willingness to conduct site visits and support critical technical escalations when necessary. KEY PERFORMANCE INDICATORS (KPIs) The Technical Head will be evaluated against agreed departmental and company targets, including: - Network Availability: Meet or exceed contractual SLA uptime commitments. - SLA Compliance: Achieve at least 90% compliance with internal response and resolution targets, subject to agreed measurement rules. - MTTR Improvement: Reduce mean time to repair through effective escalation and root-cause analysis. - Project Delivery: Complete technical implementations within approved timelines and budgets. - Customer Satisfaction: Improve technical service quality and reduce repeat incidents. - Preventive Maintenance: Achieve timely completion of scheduled preventive maintenance activities. - Documentation Compliance: Maintain complete and updated network diagrams, technical records, and configuration documentation. - Team Productivity: Meet agreed team performance, training, and operational targets. - Technical Cost Efficiency: Identify opportunities to optimize network and project costs without compromising service quality. - Security and Risk Management: Maintain compliance with approved security procedures and incident reporting requirements. Final KPI targets shall be established by management based on the company's network footprint, customer SLAs, team capacity, and operational requirements. WORKING CONDITIONS - Full-time position based in Makati City, Metro Manila. - May require field visits to client locations, data centers, network facilities, and partner sites. - Must be available for scheduled maintenance activities and escalations of critical network incidents when required. - May be required to coordinate with telecommunications partners outside regular office hours during major service disruptions. WHAT WE OFFER - Opportunity to lead and develop an ISP and ICT technical operations team. - Exposure to enterprise networking, telecommunications, cybersecurity, and ICT infrastructure projects. - Professional development and opportunities for technical certification. - Compensation and benefits commensurate with qualifications and experience, subject to company policy. APPLICATION REQUIREMENTS Interested applicants should submit the following: - Updated résumé or curriculum vitae. - Summary of relevant ISP, network engineering, and ICT project experience. - List of relevant technical certifications, if applicable. - Expected monthly salary. - Availability or notice period. Pay: Php40,000.00 - Php50,000.00 per month Education: - Bachelor's (Required) License/Certification: - CCNA (Preferred) - CCNP (Preferred) - CCIE (Preferred) Work Location: In person
Наблюдалась 2026-10-17, впервые 2026-10-13, источник — Indeed.