Technical Engineer
# Technical Engineer **777 Networks** · Leeds · `On-site` 🕒 **Статус:** *Опубликовано: 11 дней назад* · *Источник: Indeed* --- ### About the Role About Us At 777 Networks, we're passionate about technology and about our customers — and we love being at the leading edge of both, especially in the cloud. We're a growing business with a fast-paced, collaborative environment, and we genuinely enjoy getting to know our customers and their businesses. The Role Our Technical Engineers provide frontline IT and telecoms support to our customers, keeping their systems running smoothly and resolving technical issues efficiently. This is a fast-paced, collaborative role that calls for strong troubleshooting skills, clear communication, and a genuinely customer-focused mindset. We're looking for someone adaptable, eager to learn, and committed to delivering high-quality support across a diverse client base. Responsibilities Helpdesk Support - Respond to customer enquiries and technical issues via phone, email, or remote tools promptly and professionally. - Troubleshoot level 1 (progressing to level 2) hardware, software, and network issues to identify and resolve problems efficiently. - Escalate complex issues to the Technical Solutions Manager or the Technical Director in line with the company's escalation process. - Provide out-of-hours cover and support as scheduled. Incident Management - Log, prioritise, and manage service requests using our ticketing system, Autotask. - Follow our processes to ensure SLAs are met and resolutions are properly documented. - Keep clients clearly informed with updates and resolutions. Systems Maintenance - Carry out routine maintenance tasks, eg. updates, patches, and backups on client systems. - Monitor systems using our RMM tools to identify potential issues proactively. - Assist with onboarding and offboarding client users, including configuring accounts, devices, and access permissions. Client Support & Training - Provide basic training to end-users on software, hardware, and security best practices. - Build and maintain positive client relationships through excellent customer service. Technical Projects - Support standard IT projects such as hardware deployments, software installations, and migrations. - Work alongside senior team members to implement and configure new systems and solutions. Required Skills & Qualifications - Proficiency troubleshooting Windows operating systems, Microsoft 365, and common productivity applications. - Basic understanding of networking concepts, including DNS, DHCP, and VPNs. - Familiarity with RMM and PSA tools commonly used in MSP environments. - Strong analytical and problem-solving skills. - Excellent verbal and written communication skills. - Exposure to cloud platforms (e.g. Microsoft Azure, AWS). - Basic knowledge of cybersecurity principles and tools. - A full driving licence, and access to your own vehicle is also essential, for the occasions you are visiting a customer F2F. Key Attributes - Customer-focused, with a genuine commitment to delivering exceptional service. - Comfortable working independently and as part of a team in a fast-paced environment. - Eager to learn new technologies and continually develop technical and customer service skills. - Strong organisational skills and attention to detail. Benefits - 5 days full sick pay after 6 months of service - Quarterly team socials - Hybrid working - The chance to grow your technical skills in a fast-paced, supportive team environment Pay: £28,000.00-£33,000.00 per year Benefits: - Bereavement leave - Company events - On-site parking - Sick pay - Work from home Licence/Certification: - driving licence, and access to your own vehicle? (required) Work Location: Hybrid remote in Leeds (West Yorkshire, Yorkshire and Humber Region)
Наблюдалась 2026-10-07, впервые 2026-09-25, источник — Indeed.