Technical Engineer (Amazon Connect and CloudWatch)
# Technical Engineer (Amazon Connect and CloudWatch) **Global Rabbits** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Technical-Engineer]` `[Cloud-Engineer]` `[DevOps-Engineer]` `[Site-Reliability-Engineer]` `[AWS-Engineer]` `[AWS-Connect-Engineer]` `[Amazon-Connect-Support-Engineer]` `[Amazon-Connect-Engineer]` `[AWS-Cloud-Engineer]` `[Senior-AWS-Engineer]` `[AWS-Support-Engineer]` --- ### About the Role This is a remote position. Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources. We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies. Requirements - 5+ years of experience in software development or cloud/DevOps engineering. - Strong knowledge of Node.js (v18+), Python, JavaScript . - Advanced AWS experience, including IAM, VPC, networking basics . - Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations). - Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms). - Familiarity with incident/problem management , observability, and automation scripting. - Experience with Terraform/CloudFormation for monitoring infrastructure. - Advanced spoken and written English. Responsibilities - Amazon Connect & Telephony - Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer . - Configure telephony/VoIP integrations, including SIP, routing, and call handling. - Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs . - Customize agent dashboards/CCP using JavaScript/React . - Cloud Monitoring & Observability - Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces . - Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs. - Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell . - Implement monitoring infrastructure as code using Terraform or CloudFormation . - Troubleshoot and resolve incidents by correlating logs, alarms, and metrics. - Analytics & Reporting - Build real-time dashboards using Amazon Connect metrics. - Export data for BI tools to improve decision-making and performance insights. This poisition is for LATAM-based applicants . Originally posted on Himalayas
- Technical-Engineer
- Cloud-Engineer
- DevOps-Engineer
- Site-Reliability-Engineer
- AWS-Engineer
- AWS-Connect-Engineer
- Amazon-Connect-Support-Engineer
- Amazon-Connect-Engineer
- AWS-Cloud-Engineer
- Senior-AWS-Engineer
- AWS-Support-Engineer
Наблюдалась 2026-10-16, впервые 2026-10-16, источник — Himalayas (JSON API).