Technical Customer Support Specialist
# Technical Customer Support Specialist **AppMySite** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Technical-Support]` `[Customer-Support]` `[SaaS-Support]` `[Client-Services]` `[IT-Support]` `[Technical-Support-Specialist]` `[Technical-Customer-Support-Associate]` `[Customer-Technical-Support-Representative]` `[Technical-Support-Representative]` `[Customer-Support-Specialist]` `[Technical-Customer-Service-Engineer]` `[Technical-Helpdesk-Specialist]` --- ### About the Role This is a remote position. Job Role: We are looking for aTechnical Customer Support Specialistwho can assist clients with product issues and help to maintain a high customer retention level. This role requires you to support customers through e-mail, chat, and Voice support (Google Meet call) and co-ordinate with internal teams to resolve issues.You will play a pivotal role in maintaining strong relationships with our customers, addressing their concerns, and resolving any issues that may arise. Project Role: Technical Customer Support Specialist Work Experience: 1-3 years Work location: Remote Must Have Skills: Attention to detail, Customer Service & retention, Problem solving. Roles and Responsibilities - Resolving customer inquiries through chat, email and voice support (Google Meet calls). - Maintain the overall service level agreements within the organization and with the customers. - Collaborate with cross-functional teams (product, tech, QA) to troubleshoot complex issues and ensure customer satisfaction. - Contacting customers to give them accurate feedback on the progress of their inquiries. - Maintaining confidentiality of the information. - Improve customer retention and acquisition rate. - Stay updated with new product features and enhancements. - Document common issues and solutions to build a robust knowledge base and improve overall support efficiency. - Identify recurring problems and suggest process or product improvements. Profile - Proficient in customer service software, CRM systems, and other relevant tools. - Experience in working for IT product company. - Strong understanding of SaaS-based products, mobile app development and web development. - Outstanding communication skills, both written and verbal. Desired Candidate Profile - Good communication skills - Good, positive attitude - Good debugging and problem-solving skills - Good IQ - Lots of common sense Originally posted on Himalayas
- Technical-Support
- Customer-Support
- SaaS-Support
- Client-Services
- IT-Support
- Technical-Support-Specialist
- Technical-Customer-Support-Associate
- Customer-Technical-Support-Representative
- Technical-Support-Representative
- Customer-Support-Specialist
- Technical-Customer-Service-Engineer
- Technical-Helpdesk-Specialist
Наблюдалась 2026-10-16, впервые 2026-10-16, источник — Himalayas (JSON API).