Technical Customer Success Manager
# Technical Customer Success Manager **AppMySite** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Success-Management]` `[Technical-Account-Management]` `[Account-Management]` `[Customer-Success-Manager]` `[Technical-Customer-Success-Manager]` `[Senior-Technical-Success-Manager]` --- ### About the Role This is a remote position. Job Role: We are looking for a highly experienced and dedicated TechnicalCustomer Success Manager to join our team. This role requires you to play a pivotal role in ensuring our customers achieve their goals and maximize the value they derive from our platform. This role requires an individual with a strong track record of consistently delivering exceptional customer support, fostering enduring relationships with clients, and demonstrating a high level of professionalism. The ideal candidate will lead our customer success efforts and drive customer satisfaction to new heights. Project Role: Technical Customer Success Manager Work Experience: 8+ years Work location: Remote Must Have Skills: Customer Relationship, Customer Satisfaction & Retention. Roles and Responsibilities - Build and nurture strong, long-term relationships with customers to understand their unique needs, challenges, and goals. - Serve as the main point of contact for customers, helping them effectively utilize our platform and providing guidance to ensure they achieve their desired outcomes. - Guide new customers through the onboarding process, ensuring a smooth and successful start with our platform. - Develop an in-depth understanding of our product's features, capabilities, and benefits to effectively educate and assist customers. - Promote customer satisfaction and advocate for customers within the organization, sharing feedback and feature requests with the product and development teams. - Monitor customer accounts to identify opportunities for upselling, cross-selling, and ensuring subscription renewals. - Address and resolve customer concerns, issues, and inquiries promptly and professionally. - Collect and analyze customer feedback to continuously improve our services and the customer experience. Technical Profile - Minimum of 8 years of experience in customer success. - Proficient in customer service software, CRM systems, and other relevant tools. - Strong understanding of SaaS-based products, mobile app development and web development. - Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team. - Exceptional problem-solving and decision-making abilities. - Outstanding communication skills, both written and verbal. Desired Candidate Profile - Good communication skills - Good, positive attitude - Good debugging and problem-solving skills - Good IQ - Lots of common sense Originally posted on Himalayas
- Customer-Success-Management
- Technical-Account-Management
- Account-Management
- Customer-Success-Manager
- Technical-Customer-Success-Manager
- Senior-Technical-Success-Manager
Наблюдалась 2026-10-16, впервые 2026-10-16, источник — Himalayas (JSON API).