Technical Coordinator – IT
# Technical Coordinator – IT **Techsys Technology LLC** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 8 дней назад* · *Источник: Indeed* --- ### About the Role Job Purpose The Service Center Coordinator is responsible for managing the end-to-end service workflow for retail automation products — from device intake through repair, manufacturer coordination, billing, and final delivery — while acting as the central point of contact between technical staff, customers, resellers, sales, accounts, and logistics. Key Responsibilities Staff & Site Visit Coordination Coordinate technical staff activities; assign, manage, and schedule site visits. Liaise with customers and resellers to arrange visit timelines and requirements. Service Intake & Assignment Receive devices submitted to the service center for repair. Assign devices to engineers based on device type/specialization. Repair Tracking Track repair status with engineers on an ongoing basis. Identify and schedule devices that need to be sent to the manufacturer's service center. Manufacturer Coordination Track status of devices sent to the manufacturer's service center. Provide regular status updates to end users, resellers, and sales personnel. Quotation & LPO Management Where chargeable service is required, coordinate with engineers, end users, and the sales team to prepare and issue quotations. Follow up to obtain the LPO (Local Purchase Order) from the customer against the quotation. Sales Order & Payment Coordination Upon PO receipt, coordinate with the sales team to raise the sales order. Coordinate with the accounts team to process payment to the manufacturer's service center. Logistics & Delivery Arrange delivery of serviced items and collection of faulty items from customer sites. Coordinate closely with the logistics team and service engineers to ensure timely handling. Customer Communication Provide customers with job card status updates against items received for service. Inventory & Resource Monitoring Monitor spare parts stock levels. Monitor service engineers' workload and ensure proper allocation of their engagement. Monitor demo item stock and ensure accuracy against system records. Issue demo units and track them properly against agreed timelines. Key Skills & Competencies Strong coordination and multitasking ability across technical, sales, accounts, and logistics functions. Good communication skills (customer, reseller, and internal stakeholder facing). Familiarity with service/repair workflows and ticketing or job card systems. Basic understanding of retail automation devices (POS, scanners, printers, etc.) an advantage. Organized, detail-oriented, and able to track multiple open cases simultaneously. Proficiency in MS Office / ERP or service management software. Qualifications Diploma/Bachelor's degree (Technical, Business Administration, or related field). Prior experience in a service center, technical support coordination, or after-sales service role preferred. Experience in retail automation, POS, or IT hardware service environment is a plus. Pay: AED2,500.00 - AED3,500.00 per month Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-08, источник — Indeed.