Technical and Service Support Engineer – Air Conditioning (HVAC)

Job Description

The Service & Technical Engineer leads technical support, service operations, and after‑sales activities across the region, working closely with Channel Partners to ensure exceptional customer satisfaction and strong product performance in the field. This role blends deep technical expertise with operational leadership, enabling the engineer to diagnose and resolve complex technical issues while ensuring full compliance with industry standards.

Acting as the primary technical interface between customers, partners, engineering teams, and commercial stakeholders, the Service & Technical Engineer ensures that solutions are delivered efficiently, accurately, and in alignment with broader business objectives. With a strong focus on continuous improvement, the role drives service quality enhancements, develops and delivers technical training programs, supports product reliability initiatives, and ensures that all service processes operate at the highest professional standard.

• Lead and manage the daily operations of the HVAC service department.
• Supervise, train, and support service technicians to ensure high-quality workmanship.
• Diagnose complex AC issues and provide technical guidance when required.
• Oversee installation, maintenance, and repair activities for our brands and systems.
• Ensure timely response to service requests and maintain high customer satisfaction.
• Implement safety standards and ensure compliance with company policies.
• Prepare service reports, performance metrics, and improvement plans.
• Coordinate with internal teams for smooth operations.

Qualifications

Preferred Qualifications

• Valid HVAC diploma/degree .
• Additional Information
• Domestic and international travel required
• Frequent travel to Pakistan