Technical Account Manager

Technical Account Manager

Company Overview:

VETRO provides cutting-edge Geographic Information Systems (GIS) solutions tailored for telecom and broadband providers. Our platform equips organizations with the tools to efficiently design, deploy, and manage fiber optic networks. At VETRO , we are driving innovation in broadband infrastructure, ensuring networks are built and managed with precision, speed, and scalability.

Position Overview:

We are seeking a highly technical and customer-focused Technical Account Manager to join our Customer team. This role serves as a critical liaison between VETRO and our clients, acting as a strategic advisor to help them achieve their network management goals. The ideal candidate will have a strong telecommunications background and a proactive approach to customer success, ensuring platform adoption, satisfaction, and long-term client retention in a fast-moving, highly dynamic industry.

Key Responsibilities, but not limited to:

- Technical Strategy & Advisory: Serve as the trusted advisor to clients, offering expert guidance on VETRO ’s platform, including best practices, industry developments, and tailored solutions to meet their specific needs.

- Customer Engagement: Deeply understand each customer's technical environment, use cases, and objectives. Leverage this knowledge to drive adoption and ensure customers realize maximum value from the platform.

- Proactive Leadership: Take ownership of fostering strong, proactive relationships with customers, inspiring confidence through technical expertise and a hands-on approach.

- Operational Excellence: Identify opportunities to streamline processes and improve operational efficiency, enhancing the overall customer experience and supporting business growth.

- Cross-functional Collaboration: Work closely with Sales, Product, and Support teams to advocate for customer needs, ensuring smooth execution of customer success initiatives and alignment on business objectives.

- Risk Mitigation & Issue Resolution: Anticipate potential technical challenges, identify risks, and proactively work to resolve issues to maintain customer satisfaction and system performance.

- Revenue Growth & Retention: Partner with Sales to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth and long-term customer retention.

- Market Insight & Feedback: Stay current on industry trends, customer feedback, and competitor activities to inform strategic decisions and influence the product roadmap.

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, or a related technical field.
• Proven success in technical account management, or a related role in the technology or software sector, particularly with complex B2B solutions.
• Deep technical understanding of GIS systems and/or experience within the telecom sector is highly desirable.
• Hands on knowledge of scripting as well as data manipulation and export/import functionality.
• Strong leadership and communication skills, with the ability to guide customers through technical challenges and inspire confidence.
• Proactive, results-driven mindset with a focus on delivering value, driving adoption, and securing long-term partnerships.
• Familiarity with working in a remote or distributed team environment.
• Experience in fast-paced environments, adept at balancing multiple priorities and adapting to evolving business needs.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO.
• Professional development opportunities and career growth within an innovative and rapidly growing company.
• Flexible work arrangements with a remote-first approach.

Work Environment:

• This role has the ability to either work in our Portland, ME HQ, hybrid or fully remote.
• In a hybrid or remote role you are expected to have a designated space that is conducive to productivity and conducting confidential video calls. VETRO will assist with technology needed to set up your home office, as well as offer a semi-monthly internet stipend. While working remotely, you are expected to be distraction-free from non-work responsibilities during working hours.

Join VETRO and be at the forefront of reshaping broadband infrastructure. Apply now to make a significant impact on the future of telecom and help our customers achieve success.

VETRO values a diverse workforce and emphasizes an open, inclusive, supportive team working environment.

Originally posted on Himalayas