Technical Account Manager

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Main duties and responsibilities

• Lead technical integration projects for Global Blue TFS solutions across the Americas
• Deliver Issuing Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services
• Manage integrations with POS systems, terminals and external partners
• Support the Commercial Organization with technical and process
• Gather and maintain business and technical requirements (BRS, basic designs)
• Coordinate with Global and Central product and technology teams.
• Plan, coordinate, and execute thorough User Acceptance Testing (UAT), rollout, and go-live activities • with internal and external

stakeholders.

• IT Management of assigned Merchants/Vendors portfolio
• Act as the main technical contact for external partners and internal stakeholders
• Support incident coordination, production releases, and BAU activities
• Ensure smooth handover to Field Service and Support teams
• Participate, as per business demand in Field Services activities, as part of IT merchant/Vendor management

Main KPI’s

• Integration coverage
• % of projects completed in time
• % of projects delivered on budget
• Stick to Partner Integration Project Management Process
• Business targets, as part of the predefined drivers

Background & Education

o University graduate o IT educational background o 5+ years of experience in managing IT multinational projects with external stakeholders

o Experience in working with virtual and distributed teams

o Native Spanish o English language - fluent is a must.

o Portuguese nice to have.

Specific skills and knowledge

• Experience managing multi-country or multinational projects with external partners
• Strong understanding of system integrations, APIs, retail technology, POS or payment solutions
• Experience with EFT payment standards, ISO 8583, PCI, EMV within the retail or credit card industry preferred.
• Ability to understand and review technical designs and integration flows. Basic programming knowledge (e.g. Java, C#, or similar) sufficient to review specifications or code
• Solid knowledge of project management methodologies and tools
• Project Management Certification (PMI, IPMA) is a plus;
• Strong analytical, organizational, and problem-solving skills
• Proactive, independent, and self-motivated personality
• Ability to work independently and as part of a team and present ideas clearly and concisely;
• Client-oriented mindset with excellent communication skills
• Ability to work hands-on and dive into technical details when required
• Delivering complex projects involving cross functional and geographically dispersed teams
• Available to travel, (occasional) to attend meetings, training, presentations, etc. • Familiarity with ticketing systems and incident management processes is a plus.
• Strong Excel skills; automation or scripting experience is a plus
• Experience with Tax Free Shopping, VAT refund systems, or retail technology is a plus