Tech Service Desk

Unisys · Удалённо · United States

# Tech Service Desk **Unisys** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Service-Desk-Analyst]` `[Help-Desk-Technician]` `[IT-Support-Specialist]` `[Technical-Support-Analyst]` `[Service-Desk]` `[Technical-Service-Desk]` `[IT-Service-Desk]` `[Service-Desk-Support]` `[Customer-Technical-Support-Service-Desk]` `[Technical-Helpdesk]` `[Technical-Helpdesk-Support]` `[Services-Desk]` `[Help-Desk-Support]` `[IT-Help-Desk-Support]` --- ### About the Role What success looks like in this role: - 1st Level telephone and other media contact support. - Strive for a high level of first contact resolution. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Accurately document calls and incidents. - Manage time and workload to meet predetermined service levels. - Maintain data accuracy in our contact management system. - Assign incidents and requests to the correct support group. - Act as a single point of contact on incidents and problems logged. - Perform appropriate diagnostics to initiate problem management workflow process. - Provide clients with a reference number for their incident/request. - Understand various media sources that interface with the Service Desk. - Support multiple clients through customer service professionalism and insight. - Become multi-skilled as workload changes occur within the Service Centre. • Champion, implement or support change. - Identify process efficiencies within the Service Centre and to take corrective action to implement change. - Discover and document process and procedures which need to be published to the team or on the Knowledgebase. • Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc) You will be successful in this role if you have: - Typically requires: High School diploma or relevant certifications. • 1-2 years of related experience. - Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level. • 6 months IT Service Desk experience. - 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. - Working knowledge of data and voice network concepts Benefit Highlights: Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success. Video Interview Notice: At Unisys , we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually! This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Originally posted on Himalayas

Наблюдалась 2026-10-08, впервые 2026-10-08, источник — Himalayas (JSON API).

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