Team Leader (Remote, Remote, US)
# Team Leader (Remote, Remote, US) **firstsourc** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Manager` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Team-Lead]` `[Call-Center-Management]` `[Customer-Service-Leadership]` `[Healthcare-Administration]` `[Remote-Team-Lead]` `[Remote-Customer-Support-Team-Lead]` `[Remote-Sales-Team-Lead]` `[Remote-Operations-Center-Team-Lead]` `[Virtual-Team-Lead]` `[Remote-Team-Manager]` `[Customer-Support-Team-Lead]` `[Customer-Service]` `[Sales]` `[Operations]` --- ### About the Role Job description: FirstSource Healthcare has immediate full time Work from Home positions available as Team Lead . We are seeking a dynamic and motivated Team Lead to join our vibrant team and drive operational excellence across our service and hospitality environments. In this pivotal role, you will inspire and manage a team of dedicated staff, ensuring seamless execution of daily operations, exceptional guest experiences, and efficient event management. Key Responsibilities: - Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA. Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters. - Supervise, coordinate, and monitor the activities of customer service associates to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing. - Handles any escalations that an associate is unable to handle, solves process related queries and handles grievances. - Listens to calls and coaches the team to enhance performance. - Monitors the calls/chat taken by the associates and provides them with feedback. - Interacts with the quality team to seek feedback on the team’s performance and team quality scores. - Conducts monthly and confirmation appraisals for the associates by 7th of each month and provides them feedback. - Prioritizes and assigns work to associates and initiates corrective measures to resolve day- to- day work related problems including scheduling or adjusting overtime requirements, break management as necessary. Devises strategies to minimize attrition & absenteeism. - Organizes training program for the associates. - Interacts with other departments like HR and administration to develop and maintain effective rapport and to resolve issues and inquiries pertaining to policies, statutory compliances and administrative requirements. - Holds team briefing and de- briefings before and after each shift. - Organizes weekly team meetings to update the associates on any process changes, quality issues and team SLA and KPIs. - Initiates and administers the rewards and recognition program for the team. - Organizes the monthly team outings in coordination with the associates and the team members. Required Skills: - Strong organizational, planning and analytical skills. - Basic arithmetic and statistical skills for analysis of data and generation of reports. - Problem solving skills - Good written and verbal communication skills & team management skills. - Mentoring, motivating skills and Coaching skills - Collaborative & consultative - Socially confident - Achievement oriented - Creative - Analytical - Communicative - Dental claims experience – added advantage Required Qualifications - Required: 1-2 years of supervisory experience or 3-4 years of experience as an associate. - Excellent knowledge of MS Office and especially 'Excel'. - Preferred: Min 1 year as Process leader/TE - 2 years Undergraduate/Graduate of a 4 year college course Competencies that will be Assessed: - Business Foresight –Ability to strategize & demonstrate deep business insight that helps identify & develop strategic opportunities - Influencing - Managing Transformation – Ability to work and lead transformations in a dynamic environment - Fostering partnerships with internal and external stakeholders Working across boundaries – collaborative working towards a “One Firstsource” identity - Decision making and problem solving skills - Driving Excellence Working Environment This role may involve working with secure and confidential data, requiring adherence to strict data security and privacy standards. Some after-hours or weekend availability may be required during system maintenance, and month end operations. Originally posted on Himalayas
- Team-Lead
- Call-Center-Management
- Customer-Service-Leadership
- Healthcare-Administration
- Remote-Team-Lead
- Remote-Customer-Support-Team-Lead
- Remote-Sales-Team-Lead
- Remote-Operations-Center-Team-Lead
- Virtual-Team-Lead
- Remote-Team-Manager
- Customer-Support-Team-Lead
- Customer-Service
- Sales
- Operations
Наблюдалась 2026-10-05, впервые 2026-10-05, источник — Himalayas (JSON API).