Team Leader - Operations (Licensed) - Health Insurance
# Team Leader - Operations (Licensed) - Health Insurance **Everise** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Manager` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Team-Leader-Operations]` `[Call-Center-Supervisor]` `[Operations-Team-Leader]` `[Healthcare-Operations-Supervisor]` `[Contact-Center-Team-Leader]` `[Licensed-Insurance-Team-Lead]` `[Insurance-Operations-Team-Lead]` `[Insurance-Team-Leader]` `[Insurance-Team-Lead]` `[Insurance-Team-Supervisor]` `[Insurance-Team-Manager]` --- ### About the Role Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Job Requirements: - Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to • Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly • Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans • Resolve customer escalations - Responsible for communication between contact center management, client and associate • Participate in associate selection and interviewing process • Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations Qualifications: • Applicable Healthcare Insurance License or ability to obtain license within 30 days of hire • Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience • Previous call center experience preferred • Prior supervisory or leadership experience preferred • Proven sales experience preferred • Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook • Excellent oral and written communication skills • Strong organizational and interpersonal skills • Schedule flexibility • Analytical and problem-solving skills • Strong ability to multitask • Ability to function in a fast paced environment • Dependability regarding completion of assignments and attendance • Ability to pass a drug screen and background check If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Originally posted on Himalayas
- Team-Leader-Operations
- Call-Center-Supervisor
- Operations-Team-Leader
- Healthcare-Operations-Supervisor
- Contact-Center-Team-Leader
- Licensed-Insurance-Team-Lead
- Insurance-Operations-Team-Lead
- Insurance-Team-Leader
- Insurance-Team-Lead
- Insurance-Team-Supervisor
- Insurance-Team-Manager
Наблюдалась 2026-10-08, впервые 2026-10-08, источник — Himalayas (JSON API).