Team Leader I Menara MCA I RM4500
# Team Leader I Menara MCA I RM4500 **Tribe Business Services Sdn Bhd** · Kuala Lumpur · `On-site` 🕒 **Статус:** *Опубликовано: 9 дней назад* · *Источник: Indeed* --- ### About the Role Location: Menara MCA, Kuala Lumpur Employment Type: Full-Time | Fully Onsite Working Hours: Monday–Friday, 9:00 AM–6:00 PM Basic Salary: RM4,500/month Job Overview We are looking for an experienced Customer Service Team Leader to join us. You will be responsible for leading the customer service team, monitoring operational performance, coaching team members, handling escalations, and ensuring service quality and KPI targets are consistently achieved. Key Responsibilities - Lead and manage a customer service team of at least 10 team members . - Monitor daily operations, attendance, productivity, service quality, and team performance. - Track and manage key KPIs, SLA, CSAT, productivity, and quality performance . - Conduct regular coaching, performance reviews, feedback sessions, and team briefings. - Identify performance gaps and implement appropriate improvement or development plans. - Handle complex customer complaints and escalations while ensuring timely resolution. - Support workforce planning, scheduling, manpower allocation, and daily operational coverage. - Ensure team members comply with company policies, SOPs, processes, and service standards. - Prepare and maintain operational and performance reports for management review. - Work closely with QA, Trainer/SME, Project Manager, and other stakeholders to improve customer experience and operational performance. Requirements - Minimum 2 years of Team Leader experience in a customer service, contact centre, or BPO environment. - Proven experience directly leading a team of at least 10 employees . - Strong experience in people management, KPI/SLA monitoring, coaching, performance management, and escalation handling . - Good understanding of contact centre operations and customer service performance metrics. - Strong communication, leadership, problem-solving, and decision-making skills. - Able to manage difficult customer situations and support team members with complex cases. - Comfortable working fully onsite at Menara MCA, Kuala Lumpur . - Available to work Monday–Friday, 9:00 AM–6:00 PM . If you believe this role is a good fit for you, we would love to hear from you. Please send your updated CV via WhatsApp to Jeselyn 0189889050 for immediate review. Shortlisted candidates will be contacted for the next step in the selection process. Pay: RM4,500.00 per month Application Question(s): - Do you have at least 2 years of Team Leader experience in a customer service, contact centre, or BPO environment? - What is the largest number of team members you have directly managed? - Do you have hands-on experience managing KPIs, SLA, CSAT, productivity, attendance, and service quality? - Do you have experience conducting coaching, performance reviews, performance improvement, and handling customer escalations? - Are you comfortable with a RM4,500 basic salary, working fully onsite at Menara MCA, Monday–Friday, 9:00 AM–6:00 PM? Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-05, источник — Indeed.