Team Leader

Major purpose

As a Team Leader at Boo Boo Laand, you will play a key role in overseeing the operations and ensuring exceptional guest experiences. Leading a team of dedicated individuals, you will uphold the highest standards of safety, customer service, and operational efficiency while fostering a positive and engaging environment for both guests and staff.

Reporting to: Duty Manager / Venue Manager

Duties and Responsibilities (including but not limited to):

Key Responsibilities

SUPERVISION & TEAM MANAGEMENT

• Create daily run-sheets and staff assignments.
• Conduct staff briefings, grooming checks, and ensure break compliance.
• Monitor staff engagement and performance throughout the shift and provide on the job coaching.
• Provide coaching and escalate issues to DM.

CHECKLIST CONTROL & REPORTING

• Ensure all checklists (opening, closing, cleaning, safety, attractions) are completed accurately.
• Submit checklist summaries and highlight issues to DMs.
• Report team performance, incidents, or guest concerns to DM/VM each day.

GUEST EXPERIENCE

• Actively engage guests and oversee attraction flow, queue management, and problem-solving.
• Respond to non-escalated guest concerns.
• Ensure birthday rooms, party setups, or event spaces are prepared and reset correctly.

SALES

• Encourage and engage the team in sales targets to ensure all KPIs/targets are being met each month
• Ensure the team have the support and tools required to excel in sales.

OPERATIONAL SUPPORT

• Cover DM responsibilities when assigned (limited scope).
• Support cash operations at reception; can access safe for cash in/out and cash exchange.
• Lead on small operational projects (events, queue flow, merchandise displays, etc.).

Pay: From AED6,000.00 per month

Language:

• Arabic & English (Required)

Work Location: In person