TEAM LEADER / ASSISTANT MANAGER US TAX – CHAT PROCESS
WHO ARE WE LOOKING FOR? We’re looking for an experienced US Tax professional with: 7+ years of experience in US Individual and Business Tax At least 2 years of experience in a supervisory role Experience leading customer-support or tax operations teams Strong knowledge of IRS regulations and state taxation Experience handling customer queries through chat or written channels Strong written communication and problem-solving skills Immediate availability preferred WHAT WILL YOU DO? Lead, coach and mentor a team of US Tax Chat professionals Supervise real-time customer interactions through chat channels Ensure timely, accurate and customer-friendly responses Monitor chat quality, productivity, response time and service levels Support the team in resolving escalated and complex tax queries Allocate workloads and ensure timely completion of deliverables Ensure adherence to chat processes, quality standards and tax guidelines Drive performance improvement and capability building Keep the team updated on changes in tax laws and regulations WHAT MAKES YOU A GREAT FIT? US TAX EXPERTISE Strong knowledge of US Individual and Business Tax, IRS regulations and state taxation CHAT OPERATIONS Ability to supervise live-chat queues, written responses and customer escalations TEAM LEADERSHIP Experience coaching teams and managing productivity, quality and performance CUSTOMER FOCUS Ability to resolve tax-related queries while delivering a positive customer experience COMMUNICATION Strong written communication, organisation and multitasking skills QUALIFICATIONS Bachelor’s degree in Accounting, Finance or a related field; EA, CPA or other relevant tax certification preferred WHY JOIN PACIFIC GROUP? GROW YOUR CAREER IN US TAX CHAT OPERATIONS Lead a specialised US Tax Chat team Handle diverse and complex customer queries Build expertise in tax-support operations Drive service quality and customer experience Work in a collaborative and growth-focused environment Access continuous learning and leadership development
Наблюдалась 2026-09-14, впервые 2026-08-21, найдена на 2 площадках, источник — Indeed.