Team Lead (ACH & WIRES Transfers)
Role & Responsibilities: Supporting Check Processing/ ACH/ Wire/ Card/ FX Operation Capable of independently leading & managing the day-to-day operations a. Process management b. Client relationship c. Internal Stakeholder Relationship Management d. Audits & Compliance Must have experience in Payment Process. Proactive understanding of the process, doing RCA & putting mitigation plans in place for issues Play an integral role in continuous improvement of reporting processes Developing relationships with business and ensuring span adds maximum value Manage adhoc project work of Client Point of contact for Clients & Internal stakeholders Flexible to work per demand Modify Operations as needed to meet service level agreements under supervision of Operations Manager. Ensure timeliness on reporting and client deliverables. Take initiative to continuously improve the process Key Deliverables: Excellent communication and presentation skills – to be part of Client calls and Management Calls. Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit A natural forward planner who critically assesses own performance Mature, credible, and comfortable in dealing with senior big company executives Empathic communicator, able to see things from the other person's point of view Well-presented and businesslike. Sufficiently mobile and flexible. Keen for new experience, responsibility and accountability Able to get on with others and be a team-player Skills and Qualification – Hands on experience & nuances of operations related to Payment processing Excellent client facing capabilities in terms of managing escalations & relationship Excellent communication (Written & Verbal English) Analytical (Tactical & Strategic) & forward-thinking mindset Flexible to travel & work between locations for business reasons Prior experience in running Process improvement, Six Sigma Projects & Business value adds to the client Good understanding NACHA, Fedwire/CHIPS/SWIFT Strong knowledge of Payment processing rules and Dispute Handling Expertise payment platforms such as EPP, ACH Plus, ACHAPS, Payplus, Total Messaging, SCOWeb, or equivalent banking portals. Ability to operate in high-volume, deadline-driven environments while maintaining accuracy. Behavioral Skills: Strictly US Shift Working Hours (8.30 PM IST To 5.30 AM IST) Should be flexible to do Over Time duty if required. Work from Office – No Hybrid of WFH Should be flexible with the weekly off Punctual and adherence to attendance and Leaves To report to Team Lead/Manager and follow the Instructions and the HR Policies as per Company Certifications Needed: Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent Minimum experience required: 3+ years in ACH Operations within a financial institution or payments processing environment Experience with ACH processing systems Strong knowledge of NACHA operating rules, Regulation E, and the ACH network. In-depth knowledge of check clearing processes, Check 21, Regulation CC, and item processing systems Expected Competencies: Interpersonal Effectiveness: Candidate should be a team player and demonstrate required aptitude and attitude towards work and the Team. Service Orientation: Candidate should be Customer Centric and committed to delivering the best to Customers and the Business. Pay: Up to ₹850,000.00 per year Benefits: Provident Fund Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-09-12, источник — Indeed.