Talent Success Specialist

Job Title: Talent Success Specialist

Type of employment: Full-time

Shift Schedule: Graveyard Shift (Exact schedule TBD)

About the Employer

Outsource Recruiter is a done-for-you global recruitment solution. We help businesses build a team of quality outsourced talent one hire at a time.

Our goal is simple: To simplify the process of hiring vetted, top-tier talent in the Philippines.

Beyond hiring, we support seamless integration with onboarding templates, 1:1 planning, and ongoing accountability as a liaison between the client and their new team member.

Company Core Values:

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Simplicity – Find the most simple solution.

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Excellence – Only turn in excellent work.

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Accountability – Be responsible for your results.

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Transparency – Share your struggles, share your wins, ask for help.

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Synergy – We can produce more together than individually.

Objectives of this Role

The Talent Success Specialist  will support the success of offshore contractors by overseeing onboarding, performance management , coaching , engagement initiatives, contractor support, and accountability measures. This role serves as a key point of contact between clients and offshore contractors, helping ensure strong utilization, retention, productivity, continuous development, and overall team success.

Responsibilities

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Serve as the primary liaison between clients and offshore contractors, helping address communication challenges and facilitating successful working relationships.

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Provide contractor integration support, including onboarding assistance, onboarding templates, 30-60-90 day planning, and software setup guidance.

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Monitor contractor utilization, attendance, productivity, and engagement to ensure alignment with client expectations.

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Implement accountability measures and proactively identify potential performance, attendance, or engagement concerns.

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Apply a "trust but verify" approach when reviewing contractor activity, availability, and reported challenges.

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Conduct regular check-ins with contractors to identify obstacles, provide support, and improve retention.

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Lead performance management initiatives by conducting coaching conversations, tracking performance, documenting concerns, and partnering with clients to develop and execute performance improvement plans when needed.

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Coach contractors to improve performance, accountability, communication, and professional growth through regular feedback and development conversations.

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Assist in conflict resolution and problem-solving between clients and contractors to ensure timely and effective outcomes.

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Ensure client and contractor concerns are addressed promptly, with responses provided within 24 hours.

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Provide ongoing contractor support and guidance to help maintain productivity, accountability, and engagement.

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Prepare and deliver monthly client reports, including utilization metrics, attendance trends, engagement insights, contractor feedback, and key recommendations.

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Maintain accurate records, documentation, and contractor-related reports within company systems.

Required Skills and Qualifications

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Minimum of 3 years of experience in an HR Generalist, Contractor Success, People Operations, or similar role.

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Previous experience in a staffing, outsourcing, recruitment, or talent agency environment is required.

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Demonstrated experience coaching employees or contractors, managing performance, driving accountability, and handling workplace concerns in a remote environment.

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Strong coaching, mentoring, and feedback skills, with the ability to influence performance improvement through constructive conversations.

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Excellent communication, problem-solving, and conflict-resolution skills.

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Experience supporting remote teams and managing accountability.

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Strong attention to detail, organization, and documentation skills.

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Ability to work independently while managing multiple priorities.

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Proficiency in Hubstaff, including monitoring utilization and attendance.

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Strong proficiency with Google Workspace and other remote collaboration tools.

Originally posted on Himalayas