Systems Engineer
# Systems Engineer **Q-Free** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 💰 **Компенсация:** `$100,000 – $100,000` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Systems-Engineering]` `[Technical-Support]` `[IT-Operations]` `[Systems-Administrator]` `[Infrastructure-Engineering]` `[Systems-Engineer]` `[Systems-Engineer-Jobs]` `[IT-Systems-Engineer]` `[Systems-Services-Engineer]` --- ### About the Role Q-Free is a global leader in intelligent transportation solutions, helping communities improve mobility, traffic flow, road safety, and air quality through innovative, safe, and sustainable technology. We are seeking a customer-focused Systems Engineer to support a new client project within our Software Operations team. This role provides hands-on technical support for Q-Free platforms, client systems, and operational environments, ensuring reliable system performance and timely issue resolution. The ideal candidate is a strong problem-solver who communicates well with clients, works confidently across hardware, software, and network environments, and can support mission-critical systems in a 24/7 operational setting. - Exceptional troubleshooting and analytical skills - Outstanding customer service and client communication skills - Experience performing hardware, software, and system upgrades Key Responsibilities - Serve as a primary technical liaison for the client, responding to operational questions, support needs, and system issues. - Troubleshoot and resolve hardware, software, server, workstation, network, communications, and application issues. - Install, configure, monitor, maintain, and support client systems, including file servers, database servers, workstations, applications, and cloud or on-premises infrastructure. - Manage system backups, recovery processes, system security, and performance monitoring in accordance with applicable procedures and client requirements. - Track, triage, and resolve issues in alignment with client-specific SLA guidelines, escalating when appropriate and following issues through to resolution. - Train operations staff on Q-Free platforms, products, features, and changes as they are introduced. - Document system architecture, configuration settings, troubleshooting procedures, installations, modifications, and other system changes. - Facilitate client meetings and change control processes, including preparing and presenting change proposals when needed. - Collaborate with Project Managers, Database Administrators, Software Engineers, Quality Assurance teams, vendors, and client stakeholders to support continued operation, upgrades, testing, implementation, and security of client systems. - Identify opportunities for system improvements and recommend upgrades that support technical standards, reliability, and client success. - Participate in cross-training and provide on-call support during off-hours as required. Experience and Qualifications - Minimum of 3+ years of relevant systems engineering, systems administration, technical support, or infrastructure support experience. - Strong technical troubleshooting skills across hardware, software, networking, servers, workstations, applications, and communications platforms. - Experience supporting 24/7/365 operational environments and responding to production-impacting issues. - Experience with server operating systems, network configurations, system topologies, remote access tools, and database administration concepts. - Ability to communicate clearly with technical and non-technical stakeholders, including clients, vendors, and internal project teams. - Strong customer service mindset with a positive, flexible, self-motivated, and solution-oriented approach. - Ability to work independently while also collaborating effectively with cross-functional teams. - Excellent technical documentation, training, organization, and attention-to-detail skills. - Experience with reporting applications and communications platforms such as twisted pair, cellular, or fiber is a plus. Q-Free America is committed to supporting the health and well-being of our employees and their families. We offer a dynamic and comprehensive benefits package that includes health, vision, and dental coverage; a 401(k) plan; an employee assistance program; flexible benefits; and company-paid life, short-term disability, and long-term disability coverage. For more information, visit our website at We appreciate the interest of all applicants; however, only candidates selected for further consideration will be contacted. Q-Free proudly celebrates diversity and is committed to fostering an inclusive workplace. EOE/AA/M/F/Veteran/Disabled Drug-Free Workplace Salary: $100,000.00 Originally posted on Himalayas
- Systems-Engineering
- Technical-Support
- IT-Operations
- Systems-Administrator
- Infrastructure-Engineering
- Systems-Engineer
- Systems-Engineer-Jobs
- IT-Systems-Engineer
- Systems-Services-Engineer
Наблюдалась 2026-10-03, впервые 2026-10-02, источник — Himalayas (JSON API).