Systems Administrator

Job Title: Systems Administrator

Reports to: CEO

Classification: Exempt

Annual Salary Range for 2027 : $81,885-$97,850, based upon prior working experience.

Work Authorization

• Must be a U.S. citizen. This position is not eligible for immigration sponsorship. U.S. citizenship is required because this position supports client contracts that require it.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Candidates with previous Managed Service Provider (MSP) Experience are considered a plus and are urged to apply.
• Comprehensive background checks are performed for every job candidate that is considered for employment that include Criminal, Patriot Act/Office of Foreign Assets Control (OFAC) watch list checks and Drug and Alcohol screening
• Background checks and Drug and Alcohol screenings may be conducted at the discretion of the employer periodically during employment, where permitted by law.

Auxzillium Culture

Who is Auxzillium as a company? We're happy to share with you that we are a lively community-oriented IT company. Located right outside Boston in Medford, MA, Auxzillium specializes and aims to deliver world class client services including designing, implementing, and managing the latest technology solutions. This all begins internally with our management staff, who are committed not only to our clients but more importantly, to our team! Our team is our most valuable asset, and we are focused on developing a challenging and rewarding career path with an environment that allows them to thrive and grow. If they don’t grow, we don’t grow! We are a company that works hard so we can play harder. We enjoy each other’s company inside as well as outside of the office- what can we say we’re a fun bunch! We hope we can continue to grow and spread our philosophies on work-life balance, innovation within the world of tech, and teamwork. If you are hardworking, dedicated, and passionate about the field of Information Technology and enjoy working as part of a team, we would love to have you join us!

Position Overview

The Systems Administrator is a senior technical and escalation resource for our managed services clients, building out, maintaining, and securing their infrastructure across on-premises, Microsoft 365, and Azure environments, and troubleshooting problems as they arise. We’re a growing company with a team of highly dedicated IT professionals who give their all to help our enterprise flourish. The ideal candidate for this position can prioritize mission critical tasks and coordinate the construction and expansion of clients’ systems, so updates and other maintenance tasks don’t get in the way of daily operations. Clients are interested in automating as many of their processes as possible to reduce the potential for human error, so PowerShell scripting and RMM automation experience (we use NinjaOne) is a strong plus.

Responsibilities Include, Not Limited to The Following

• MSP Platforms & Tooling
• NinjaOne RMM: device policies, OS and third-party application patching, monitoring and alert response, and remote support with Ninja Remote
• Scripting and automation (PowerShell)
• ConnectWise PSA: ticket ownership, clear ticket notes, timely and accurate time entries, and project task tracking
• IT Glue: creating and maintaining client documentation, configurations, and standard operating procedures

*

• Operations & Standards
• Change management: plan changes with documented risk, rollback plans, and approvals, and schedule disruptive work in maintenance windows
• Client onboarding and offboarding
• Maintain Auxzillium technology standards and security baselines across client environments
• Windows Server Management (2016-2025), including legacy server migrations
• Add/remove server roles
• Server Management/troubleshooting
• Group policies
• DNS/DHCP
• Windows Share/NTFS Permissions
• Distribution/security group management
• NPS
• Active Directory Certificate Services (AD CS)
• Backup Management
• Backup monitoring, regular restore testing, and documented recovery procedures
• Disaster recovery planning and failover testing beyond file and image restores
• Azure Management
• Creation/modification of resources based on company standards including but not limited to
• Virtual Networks
• Virtual firewalls/appliances
• VPN connections
• Server appliances, server operating systems, and server services
• Additional Azure resources
• Microsoft 365 Administration
• Identity Management (Microsoft Entra ID)
• Modification of user accounts and attributes
• Hybrid identity sync (Microsoft Entra Connect Sync / Cloud Sync)
• Exchange Online Management
• Modification of mail flow rules
• Implementation of retention and archive policies (Microsoft Purview)
• Implementation and review of litigation holds
• Modification of Full Access and Send-as Rights
• Email authentication and security: SPF, DKIM, DMARC, and spam and phishing filtering
• SharePoint Online site provisioning, permissions, governance, and migrations
• Teams Management (experience a plus)

*

• Compliance, configuration, and app deployment policies for Windows, iOS, and Android devices
• Apple Business Manager automated enrollment and app provisioning for iPhones and iPads
• Identity Security: SSO, MFA, and Conditional Access
• Microsoft Entra ID
• Setup and configuration of new tenant, policies, and applications
• Privileged access management and periodic access reviews, with evidence for client audits
• Network Management
• Configure and troubleshoot layer 2 and layer 3 devices
• Configure network interfaces
• Configure VPNs (Azure, AWS, Policy/Route based)
• Configure routing, NAT policies, and ACLs
• Troubleshoot issues relating to security services and/or general issues
• Wireless configuration and management including site surveys (cloud-managed and on-premises controllers)
• Network segmentation (VLANs) and firewall rule changes aligned to client security standards
• Firmware updates for firewalls, switches, and access points
• External DNS, domain registrations, and SSL/TLS certificate renewals

*

• Microsoft Defender for Endpoint / Defender for Business
• CrowdStrike Falcon
• DNS filtering (Bitdefender)
• Security alert triage and remediation in partnership with our SOC/MDR provider, following documented incident response procedures
• Vulnerability scanning, prioritization, and remediation tracking
• Support client security and compliance programs: technical controls, audit evidence, control walkthroughs, and remediation
• Escalation Point
• Serve as the escalation point for the Service Desk on complex, high-priority, or multi-system issues
• Lead response to major incidents and outages, coordinating the team and keeping clients informed until resolution

Qualifications

• At least 3 years of experience in a Systems Administration role:
• Windows desktop and server operating systems, including Windows 11 and Windows Server 2016-2025; experience migrating clients off legacy versions a plus.
• Experienced applicants with focused experience in Microsoft environments multiple small and mid-sized business (SMB) clients and/or MSP experience are urged to apply
• Broad experience in Active Directory technologies and Microsoft Entra ID (hybrid identity)
• Knowledge of software applications and network hardware
• Creating and maintaining user self-help documentation, technical documentation, and procedural documentation.
• Hands-on experience with RMM and PSA platforms; NinjaOne RMM and ConnectWise PSA strongly preferred
• Experience operating security controls (MFA, Conditional Access, endpoint protection, email security) and triaging alerts with a SOC or MDR provider
• macOS and Apple device management experience a plus

Requirements

• Excellent customer service, written and oral communication skills.
• Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.
• Maintain client confidence and protect operations by keeping information confidential.
• Incumbent must have reliable transportation to travel between client sites and the main office, on a frequent basis, and at a moment’s notice.
• Travel to and from client sites on a regular basis, to service on-site needs.
• Promote a positive atmosphere working with their surrounding Auxzillium team members.
• Commitment to ongoing learning, including earning and maintaining relevant certifications.
• Handle escalations in a timely manner.
• Consistent, accurate ticket notes and timely time entries.
• Availability for scheduled after-hours maintenance windows and occasional emergency response.

Compensation and Benefits

• Competitive Salary Based on Experience
• Health, Dental, Vision, Disability, and Life Insurances – partly funded by the company
• Paid time off for vacation, sick, holidays, and Mental Health Time
• Cell Phone Provided by Company or Reimbursed
• Hybrid work and flexible schedule options available

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands below are representative of those required to perform the essential functions of this job. Typical physical tasks include lifting servers, UPS batteries, and network equipment; climbing ladders to mount access points and run cable; driving between client sites; and working in server rooms and network closets. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Constantly:

• Sitting
• Computer use

Frequently:

• Standing
• Bending
• Walking
• Kneeling
• Crouching
• Driving to client sites
• Phone/video calls
• Noise

Occasionally:

• Lifting (up to 50 lbs)
• Carrying (up to 50 lbs)
• Pushing
• Pulling
• Climbing ladders
• Heights (ladders)
• Temperature variation
• Wet/humidity
• Dust

Not Required:

• Vibration
• Fumes
• Other – body fluids

Pay: $81,885.00 - $97,850.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Are you authorized to work in the U.S.?
• Do you live within 60 miles of Boston MA?
• Can you reliably commute to this job's office location as well as commute to our clients' various offices locations as needed in New England Area?
• What is your expected salary range?

Education:

• High school or equivalent (Required)

Experience:

• System administration: 2 years (Required)
• Customer service: 2 years (Required)
• Technical support: 3 years (Required)

Language:

• English (Required)

Work Location: Hybrid remote in Medford, MA 02155