Systems Administrator 2 (FST - 146)

Serving Maryland and the Greater Washington D.C. area, SageCor Solutions (SageCor) is a growing company bringing complete engineering services and true full lifecycle System Engineering services to areas requiring (or desiring) nationally-recognized expertise in high performance computing, large data analytics and cutting edge information technologies.

Active TS/SCI w/ Polygraph required.

Required Experience:

Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Required Skills:

-Provide support for implementation, troubleshooting and maintenance of IT systems -Manage the daily activities of configuration and operation of IT systems -Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems -Provide assistance to users in accessing and using IT systems -Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. -Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems -Provide support for the escalation and communication of status to agency management and internal customers -Optimize system operations and resource utilization, and perform system capacity analysis and planning -Provide support for the dispatch system and hardware problems and remains involved in the resolution process -Provide in-depth experience in trouble-shooting IT systems -Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance -Provide detailed analysis and feedback to agency management and internal customers for escalated tickets