System & IT Manager

JOB DESCRIPTION

Position: System & IT Manager

Department: Operations

Reports to: General Manager

JOB SUMMARY:

The Systems & IT Manager is responsible for overseeing the company’s IT infrastructure,

business systems, Zoho applications, system administration, technical support, data

management, and CCTV/security systems.

The role ensures that the company’s technology and systems are reliable, secure, properly

maintained, and aligned with operational requirements. The Systems & IT Manager will work

closely with different departments to improve workflows, system utilization, reporting, and

overall business efficiency.

The position will also provide oversight and support for system-related functions connected

to warehouse, inventory, and operational processes, including the proper use of Zoho for

inventory and other business transactions.

DUTIES & RESPONSIBILITIES:

1. IT Infrastructure & Systems Management

• Oversee the company’s overall IT infrastructure, hardware, software, networks,

devices, and related systems.

• Ensure reliable operation and availability of IT systems across all company

locations.

• Manage system configurations, user access, permissions, and security controls.
• Coordinate IT maintenance, upgrades, troubleshooting, and repairs.
• Evaluate and recommend technology solutions that improve business operations.
• Establish appropriate IT policies, procedures, and controls.

1. Zoho & Business Systems Administration

• Oversee and manage the company’s Zoho applications and related business

systems.

• Ensure accurate system configurations, data integrity, and smooth workflows

across departments.

• Monitor and improve Zoho processes supporting Sales, Service, Inventory,

Warehouse, Accounting, HR, and other functions.

• Provide user support, training, troubleshooting, and system guidance.
• Develop and maintain system-based reports, dashboards, and management

information.

• Identify opportunities for automation and system integration to reduce manual

processes and improve efficiency.

1. Inventory, Warehouse & Operational Systems Support

• Provide systems oversight and support for warehouse and inventory operations.
• Ensure that inventory transactions and records are properly maintained through

Zoho and other applicable systems.

• Work with Operations and Warehouse personnel to improve inventory-related

workflows and controls.

• Support reconciliation of physical inventory records with system records and assist

in identifying system-related discrepancies.

• Review inventory reports, stock aging, variance reports, and other system-generated

information for accuracy.

• Implement system improvements that enhance warehouse and inventory control

processes.

1. IT Support, Data Security & CCTV Management

• Oversee day-to-day IT support and resolve or coordinate resolution of technical

concerns.

• Maintain appropriate data backup, access control, security, and recovery

procedures.

• Monitor company systems for potential security, reliability, and performance issues.
• Oversee the operation and maintenance of the company’s CCTV system.
• Coordinate with service providers for CCTV installation, upgrades, repairs, and

maintenance.

• Ensure CCTV footage is properly stored, secured, and accessible when legitimately

required.

• Monitor compliance with applicable company security, data protection, and privacy

requirements.

1. Technology Planning, Process Improvement & Management Support

• Develop and maintain an IT and systems roadmap aligned with company objectives.
• Identify opportunities to improve business processes through technology and

automation.

• Evaluate vendors, software, hardware, systems, and IT-related services.
• Manage IT projects, system implementations, upgrades, and related timelines.
• Prepare IT and systems reports, recommendations, and updates for management.
• Coordinate with department heads to identify system requirements and operational

improvements.

• Establish contingency and succession plans to ensure continuity of critical systems

and IT functions.

QUALIFICATIONS & COMPETENCIES

• Bachelor’s degree in Information Technology, Computer Science, Information

Systems, or a related field.

• At least 3–5 years of experience in IT, systems administration, business systems, or

a related field.

• Management or supervisory experience is preferred.
• Strong experience in business applications, ERP/CRM systems, or similar platforms.
• Experience administering Zoho applications is highly preferred.
• Knowledge of network infrastructure, hardware, software, cybersecurity, backup

systems, and IT support.

• Experience with inventory, warehouse, or operational systems is an advantage.
• Knowledge of CCTV systems and security technology is an advantage.
• Strong analytical, problem-solving, project management, and communication

skills.

• Able to work with both technical and non-technical users.
• Highly organized, proactive, and capable of managing multiple priorities.

KEY SKILLS

• IT Infrastructure Management
• Systems Administration
• Zoho Administration
• Business Process Automation
• ERP / CRM Systems
• Inventory & Warehouse Systems
• Data Management & Security
• Network & Hardware Management
• CCTV Systems
• IT Support & Troubleshooting
• System Integration
• Reporting & Dashboard

Development

• Project Management
• Process Improvement
• Vendor Management
• Cybersecurity Awareness
• Leadership & Team Management

PERFORMANCE EXPECTATIONS

The Systems & IT Manager is expected to help ensure that:

• Reliable and secure operation of company IT infrastructure and systems.
• Effective administration and utilization of Zoho across departments.
• Accurate and properly controlled system data.
• Timely resolution of IT and system-related concerns.
• Improved system workflows and reduced manual processes.
• Effective support for inventory, warehouse, service, sales, accounting, HR, and

other business functions.

• Properly maintained CCTV and security systems.
• Appropriate data backup, access control, and security measures.
• Successful implementation of approved IT and systems projects.
• Clear and timely reporting to management.
• Strong continuity and contingency planning for critical company systems.

Pay: Php35,000.00 - Php60,000.00 per month

Benefits:

• Company events
• Free parking
• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person