System Integration & Operation Engineer
# System Integration & Operation Engineer **Darwynn Fulfillment Center** · Scarborough, ON M1X 1E4 · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role Responsibilities 1. New System Integration Support - Support the setup, testing, validation, and ongoing support of new system integrations. - Troubleshoot integration issues related to platforms such as Shopify, Costco, Walmart, WooCommerce, and other customer-specific integrations. - Validate data flows across order, inventory, shipment, and status synchronization processes. - Work closely with the Onboarding and Development teams to identify and resolve integration issues. 2. Warehouse & Shared Warehouse Support - Troubleshoot and resolve shipping label issues, order exceptions, inventory discrepancies, and warehouse-related system issues. - Monitor order status and investigate exceptions such as short inventory, incorrect warehouse locations, and fulfillment issues. - Support WMS operations and workflows, including inbound, outbound, inventory adjustments, inventory movements, wave picking, and related processes. - Coordinate with warehouse and operations teams to identify root causes and ensure timely issue resolution. 3. ASRS On-site Support - Support routine ASRS operational activities and troubleshooting. - Track ASRS spare parts, replacement requirements, and maintenance needs. - Perform on-site inspections of conveyors, sensors, belts, loose components, abnormal noises, and other equipment conditions. - Troubleshoot routine ASRS exceptions and coordinate follow-up with relevant technical or maintenance teams. 4. System Health Monitoring - Monitor the health and operational status of OMS, WMS, DATAHUB, Label App, and related systems. - Investigate system alerts, errors, failed processes, and abnormal system behavior. - Identify potential issues before they significantly impact warehouse or customer operations. - Escalate complex technical issues to the appropriate Development, Infrastructure, or Engineering teams and follow through to resolution. 5. Customer Email & Issue Resolution - Monitor and respond to customer-submitted issues and support requests via email. - Investigate reported issues using system logs, API data, SQL queries, and operational information. - Communicate findings and resolution steps clearly to customers and internal teams. - Track and follow up on outstanding issues to ensure timely closure. 6. SQL & Data Analysis - Use SQL to investigate order, inventory, shipment, warehouse, and system-related issues. - Analyze data inconsistencies across multiple systems and identify potential root causes. - Develop and maintain SQL queries for troubleshooting, data validation, and operational reporting. - Perform data validation and reconciliation between internal systems and external platforms. 7. API & Interface Troubleshooting - Monitor and troubleshoot API and interface issues related to orders, inventory, shipments, labels, and status synchronization. - Investigate failed, delayed, duplicated, or inconsistent data synchronization between internal and external systems. - Validate API requests, responses, authentication, HTTP status codes, payloads, and data flow. - Use API testing tools such as Postman or similar tools to troubleshoot and validate integrations. - Coordinate with internal and external technical teams to resolve interface and integration issues. 8. Cross-functional Issue Coordination - Work closely with Onboarding, Warehouse, Operations, Development, QA, and other teams to investigate and resolve system and operational issues. - Clearly communicate issue details, investigation findings, root causes, and required actions. - Maintain proper issue tracking and follow-up to ensure timely resolution. - Identify recurring issues and recommend process or system improvements to reduce operational impact. Requirements Required Qualifications - 3+ years of relevant work experience in system integration, technical support, application support, system operations, or a similar technical role. - Solid understanding of REST APIs, HTTP/HTTPS, JSON, API requests/responses, and system-to-system data integration. - Hands-on experience using SQL for data investigation, troubleshooting, data validation, and reporting. - Ability to write and understand SQL queries involving SELECT, JOIN, WHERE, GROUP BY, subqueries, and basic data aggregation. - Experience using API testing and troubleshooting tools such as Postman or similar tools. - Strong troubleshooting and problem-solving skills with the ability to investigate issues across multiple systems. - Ability to understand system workflows and trace data across different applications and integrations. - Good understanding of order, inventory, fulfillment, shipping, or warehouse management processes. - Strong communication skills and the ability to work effectively with both technical and non-technical teams. - Ability to manage multiple issues simultaneously and prioritize based on business and operational impact. - Strong attention to detail and ownership of issues through to resolution. - Willingness to provide on-site support when required, including warehouse and ASRS-related support. Preferred Qualifications - Experience with e-commerce platforms such as Shopify, Walmart, Costco, WooCommerce, or similar platforms. - Experience with OMS, WMS, TMS, ERP, warehouse automation, or logistics systems. - Experience troubleshooting webhooks, scheduled integrations, message queues, or asynchronous data flows. - Familiarity with application logs, monitoring tools, and basic Linux/server troubleshooting. - Experience working with shipping carriers, shipping label systems, or warehouse fulfillment processes. - Experience supporting ASRS or other warehouse automation systems. - Basic understanding of software development concepts and common application architectures. - Experience working in a fast-paced operational environment where system issues can directly impact warehouse or customer operations. Key Skills - System Integration - REST API / API Troubleshooting - SQL / Data Analysis - E-commerce Integration - OMS / WMS Support - System Monitoring - Customer & Technical Support - Cross-functional Communication Pay: $60,000.00-$65,000.00 per year Work Location: In person
Наблюдалась 2026-10-07, впервые 2026-09-29, источник — Indeed.